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The room was clean and nice. The beds and pillows were exceptionally comfortable. However the pool was cold like so cold you didn’t want to swim. I got this hotel bc of the pool and my son was shivering after 10 mins in there. It was so cold I couldn’t get in. I paid extra for the breakfast and the check in person didn’t give me a voucher or tell me any information about it. I asked the next day and told them I missed it that first day and didn’t get any compensation for that. The pool room was dirty, dark and old. The shuttle from the airport was convenient coming every 30 mins however on the way to the airport it filled up and we couldn’t go at the time we wanted. We had to wait a half hour. We were there before other people who rushed ahead and got on the van.

Staff were friendly and helpful.

Everything we'd hoped it would be and better than promised!

Amazing hotel in the Rittenhouse / Center City Area. We spent a fabulous 4 days at this hotel during the amazing 250th Independence Day celebrations. We were able to walk EVERYWHERE from going to the Art Museum for the fireworks (35 minutes) to the Old City Liberty Bell / Independence Hall (25 minutes) while perusing amazing architecture - new and old - shops and GREAT restaurants. Sofitel was such an oasis from all the walking with lively bar and lobby, relaxing spacious rooms, and delicious dining options for breakfast / brunch / lunch / afternoon tea / dinner. Superb staff like Muhammad the bellman, he pulls your luggage out while you are checking out. Umbrellas available all the time. Rooms are so clean and cleaned everyday, and oh the Balmain lotions / shampoo / conditioner / body wash - divine!! Love the food & beverage credits allowing you to try out their wonderful food options. We saw other lobbies of other nice hotels, many that were oddly on the second floor, but this lobby was inviting as soon as you step in. And amazing restaurants within a few blocks.

Staff super nice, helpful and kind. Great atmosphere!

Wonderful hotel to stay for any trip. Excellent hotel management, great stuffs, clean environment, nice rooms with nice view, great restaurants in the hotel, and absolutely a great convenient location in Philly. Highly recommended!!!!

I booked the Discovery Suite for a great price considering our stay was during World Cup and USA 250. The location is great and within walking distance of many attractions, restaurants, shopping, and the subway. Pros: Easy check in and check out with friendly and knowledgeable staff. It is a secure property, with great in room amenities, as well as property amenities if you have access to them. The suite we reserved was very spacious allowing for separate sleeping areas and restrooms for my wife and me and my son. The view from the room was fantastic, especially from the balcony. The beds were very comfortable. Bottled sparkling water was brought to us daily. The restrooms were supplied with higher end toiletries and the showers had good water pressure. The roof top pool was a great way to start or end the day. The roof top lounge was a great location to hangout outside of the room but away from the crowds. Cons: The property is currently being renovated. There were paint stains on the carpet on our floor from one of the rooms they are working on. Cleaning could be better; there were crumbs, dust, and hair on floor edges. Walls and doors had cracked and flaking paint and scuffs. The magnifying mirrors in both restrooms were falling off the walls. One of the shower's door seal was cracked, so water leaked from it each use. Overall, I would stay here again. Especially for what you get for the price. The property just needs some updates and TLC.