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Kulen Vakuf Vacation Packages

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.

Great

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Read this before you book. The staff was extremely friendly, basically the only positive thing about the stay. If you are looking for peace and quiet during the day and especially at night you will NOT get that. My husband and I stayed in the first floor and we heard everything! Kids running, people slamming their doors, the staff dropping things, dishes being tossed. There’s was no consideration of a quite approach. First and last time I will stay here.