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Get an overview of this hotel
5-star Kowloon hotel, connected to a shopping center in Tsim Sha Tsui

Popular property highlights

Free WiFi
Outdoor pool
Business center
Laundry facilities
Babysitting or childcare (surcharge)

Location

Located in Tsim Sha Tsui, this luxury hotel is steps from Hong Kong Space Museum and Tsim Sha Tsui Promenade. Victoria Harbour and Avenue of Stars are also within 5 minutes. Hong Kong East Tsim Sha Tsui Station and Hong Kong Tsim Sha Tsui Station are within a 5-minute walk.

Hotel Features

This hotel features 6 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a coffee shop/café.

Room Amenities

All 782 rooms boast tablet computers and offer free WiFi and iPod docks. Free wired Internet and 24-hour room service are standard, as are flat-screen TVs with cable channels.

Languages Spoken

  • English

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Sheraton Hong Kong Hotel & Towers

20 Nathan Road, Kowloon,

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Twin Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Non Smoking, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 275.00 for adults and HKD 138.00 for children (approximately)
  • Valet parking fee: HKD 1920 per day
  • Crib (infant bed) fee: HKD 275.0 per night
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, cash, and mobile payments

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, cash, and mobile payments. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Mobile payments

Alipay

UnionPay

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Cash or credit card deposit required

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Cribs (infant beds) are available for HKD 275.0 per night.

Pet Policy

  • No pets or service animals allowed

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Hotel Names

  • Sheraton Hong Kong Hotel & Towers
  • Sheraton Hong Kong Towers
  • Sheraton Hotel Hong Kong Towers
  • Sheraton Hong Kong Hotel Towers Kowloon
  • Sheraton Hong Kong Hotel Towers
  • Sheraton Hong Kong Towers Kowloon
  • Sheraton Hong Kong & Towers
  • Sheraton Hong Kong Hotel & Towers Hotel
  • Sheraton Hong Kong Hotel & Towers Kowloon
  • Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Hotel Amenities

Renovations + Closures

This property is closed from June 20 2021 to August 31 2021 (dates subject to change).

The following facilities or services will be unavailable from June 1 2021 to December 31 2021 (dates subject to change):

  • Sauna
  • Spa
  • Spa tub

Property Features

In addition to a full-service spa, Sheraton Hong Kong Hotel & Towers features an outdoor pool and a spa tub. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 5-star property offers access to a business center, a meeting room, and limo/town car service. Event facilities measuring 15043 square feet (1398 square meters) include conference space. This luxury hotel also offers a fitness center, a sauna, and spa services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Sheraton Hong Kong Hotel & Towers has designated areas for smoking.

  • Designated smoking areas (fines apply)
  • Shopping mall on site
  • Elevator
  • Fitness facilities
  • Number of bars/lounges - 2
  • Full-service spa
  • 24-hour front desk
  • Conference space
  • Business center
  • Spa treatment room(s)
  • Porter/bellhop
  • Tours/ticket assistance
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Outdoor pool
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Babysitting or childcare (surcharge)
  • Safe-deposit box at front desk
  • Conference space size (meters) - 1398
  • Spa services on site
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • Number of restaurants - 6
  • Concierge services
  • Conference space size (feet) - 15043
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Ballroom
  • Banquet hall
  • Pool umbrellas
  • Reception hall
  • Laundry facilities
  • Parking (limited spaces)
  • Spa tub
  • Total number of rooms - 782
  • One meeting room
  • Number of floors - 18
  • Wedding services
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave (on request)

Room Amenities

Sheraton Hong Kong Hotel & Towers offers 782 air-conditioned accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves. Renovation of all guestrooms was completed in January 2015.

  • Air conditioning
  • Television
  • Free newspaper
  • Refrigerator
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • Premium bedding
  • Pay movies
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Microwave (on request)
  • Blackout drapes/curtains
  • Slippers
  • Shower/tub combination
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Free wired Internet
  • Pillow menu
  • iPod docking station
  • Connecting/adjoining rooms available
  • Cribs/infant beds (surcharge)
  • Tablet computer
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Laptop-friendly workspace
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Lever door handles
  • Wardrobe or closet

Parking

Valet parking (surcharge) , Parking (limited spaces)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.

Celestial Court - This restaurant serves lunch and dinner. Reservations are required.

Unkai - This restaurant serves lunch and dinner. Reservations are required. Open daily.

Oyster & Wine Bar - This restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Café - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Sky Lounge - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

The Health Club has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

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