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The room was fine for the most part for an older property. Air conditioning was really loud but made for good white noise sleeping. Beds were comfortable. Front staff was kind and engaging. The property itself was not clean or well kept. There was a vacuum cleaner sitting outside in the breezeway by the elevator the entire time we stayed there. Never moved. The flooring in the elevator was really bad. There was pee in the elevator that assume was from a pet and it was still there spread around when we left the next day, mid morning. When we came in for the evening all the dirty linens were piled and left by housekeeping on the sidewalk outside what I assume was the laundry room for the night. Just not what was anticipated by what was advertised.

This was a lovely place to stay. The staff were amazing and super helpful. The room was dated but I think that added to its charm.

Close proximity to the park and walking distance to Downtown. Great arrangement of rooms and free laundry.

Saw several bears nearby. Made for unique experience visiting area.

So, it rained the whole time we were in Gatlinburg and we still thoroughly enjoyed our visit because this hotel was so lovely and the staff was awesome! The views of the town, the rooftop bar and the breakfast particularly stood out.

Good

The hotel was clean, the room was clean. The breakfast was very good. The front desk staff was very helpful. What I did not like was the temperature of the refrigerator in my room. It froze all my food that I put in there, The cans of soda I put in the refrigerator burst due to freezing. the salad was frozen that I purchased from Walmart. The room did not have black out curtains so I could sleep restfully due to the long drive home the next day.

Great service, staff was welcoming and friendly! Rooms were very clean and beds were comfortable. Great location everything was within walking distance.