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Quality Inn Merchants Drive

2.5 star property

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Photo gallery for Quality Inn Merchants Drive

Lobby
X-Standard king non smoking with sofabed | In-room safe, individually furnished, desk, blackout drapes
Exterior
Business center
Free daily buffet breakfast

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$62
includes taxes & fees
Feb 22 - Feb 23

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Thompson–Boling Arena
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(67 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Merchants Drive

Hotel in Inskip
This hotel features a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, a business center, and laundry facilities are onsite.
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This business-friendly hotel also offers a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby.

Quality Inn Merchants Drive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from April to October
Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1001 reviews
Rating 8 - Good. 299 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 134 out of 1001 reviews
Rating 2 - Terrible. 112 out of 1001 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Laureen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Louann

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was very limited. The coffee creamer in the room was hard as a rock,you could tell that it had been there for a while. The room was clean but the sheets and pillow cases had stains on them. The rooms need to be updated . The woman at the front desk was very nice and friendly and i appreciated her asking about our stay.
Stayed 1 night in Oct 2025

6/10 Okay

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby smelled bad, our bathroom had a filthy shower curtain. pool advertised as being open through October was closed & they ran out of food for breakfast except for cereal but no milk. coffee, juice & dry cereal only. friendly front desk clerk & comfortable bed though. bare bones one night stay near the highway to sleep & shower only.
Stayed 1 night in Oct 2025

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t eat.
Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Check in was easy. Clerk was professional, friendly and helpful. Rooms were sufficient with all the basic amenities. Breakfast items are available, but we did try it. Overall we were happy with our stay, and will probably book here again in the future.
Stayed 1 night in Oct 2025

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Truly just awful. And front desk guy kept making inappropriate comments about my friends and I “getting together” in the room that night
Stayed 1 night in Sep 2025

6/10 Okay

Brian, MARIETTA

Stayed 2 nights in Oct 2025

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean. Staff was great.
Stayed 1 night in Oct 2025

6/10 Okay

Joe

Stayed 2 nights in Oct 2025

6/10 Okay

Joe

Not bad but not great. The mattress was low quality and very firm, we had to ask for toilet paper as they did not replenish unless asked, serval guest had the same issue. The front desk staff was courageous and friendly.
Stayed 1 night in Oct 2025

4/10 Poor

Michael C

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert S

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Michael, Kennesaw

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

bobby

Disliked: Property conditions & facilities

dont go there

Stayed 3 nights in Oct 2025

6/10 Okay

Jamie

Disliked: Cleanliness, property conditions & facilities
The AC is filthy and sticky! Bed baseboard is sticky, I had to wash it. Every time I enter the room, it smells like cat peed or something like bitter smell.
Stayed 6 nights in Sep 2025

6/10 Okay

Guadalupe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

CLIFFORD

Traveled with partner
Liked: Staff & service
The motel was close to the event we attended, so a plus on that. However, the motel is located in a kind of sketchy area, but we had no issues and felt fairly safe. There was a noisy group that came in around 2AM, did not appreciate their rudeness. The room was OK, the shower had a weird, springy bottom, made balance a little tricky. The motel could use a makeover and clean up the area around it. Worked well for our needs and the price was good.
Stayed 2 nights in Sep 2025

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
Do not stay here. There is a homeless camp just outside the property. Actually right in front of where you park your car. Police were called the day before but they all came back. Furniture and debris all over the place. I was traveling by myself and did not feel safe. Moved to a different hotel. Couldn’t get a refund.
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Traveled with family
Liked: Staff & service, property conditions & facilities
It was ok just older and needed updating
Stayed 2 nights in Sep 2025

4/10 Poor

Wesley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room seemed very dirty but it may have been mostly just worn out. Paint peeling, tub chipping, caulk gross
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Room was ready early and was allowed to check in. They were very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, amenities
My room was clean and fine for a one night stay. The rooms are a bit dated but seem to be being renovated. Mine had a musty smell but it was otherwise fine. Staff were friendly and helpful.
Stayed 1 night in Sep 2025