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Kincaid Vacation Packages

I normally love staying at Marriott’s but this was one of the worse hotels I ever stayed. Literally, nothing worked in this hotel. The parking garage ticket booth was broken, the automatic front door was broken, my room access never worked (I needed to get a new swipe card every time I wanted to get in my room), the TV in the fitness rooms wouldn’t turn on. I could go on and one. Also, while I was getting changed, a staff member barged right into my room - didn’t even knock first. I told the front desk and they just looked at me with a blank stare.

Everyone was very nice and helpful. Quiet and comfortable.

DO NOT BOOK AT THIS PLACE! I arrived at night in the pouring rain after a long day of driving. The office was locked, with a note on the door saying to call this number. When I called and asked to check in, I was told they had no rooms because of a “water problem”, despite the room already being booked and paid for in advance. I was left stranded with nowhere to stay, and the guy could not have cared less. I said, “You couldn’t have called people to give them a heads up so they could make other arrangements?!?” He shrugged it off, saying, “That would be something for the day shift to do. I’m the night shift.” I now see that this place has multiple listings on Expedia, and lots of other people have had my same experience. Expedia is “working on” getting me a refund, but they can’t get in touch with the proper representative at the property. (Shocker.) I made it clear to them that they need to remove this property from their page. Any positive reviews are clearly a sham. The employees at the gas station nearby said a bunch of homeless people stay at that hotel. Save yourself the headache I just went through and steer clear of these scammers.

Newly remodeled nice bed sitting area and great shower

I would highly recommend this hotel. Great location, walking distance to practically everything. It was really nice to be right on the river. Staff was friendly, everything was clean, it hit all the five star marks for me.