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Kazbegi Vacation Packages

Don't stay in the middle top rooms, it takes too long to get there. Lol

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

No trolly available when check out. No one be able to help, service bad for the breakfast. No one offer drink for 20 minutes.

The property looks unsafe. Room was dirty. Bad maintenance. Smell bad. Bad place to go. I don’t recommend that hotel. Is really bad.

Just need ice or an ice machine

They make the check in a bit unbearable. While the staff was nice they seem to have to jump through hoops to get rooms assigned because it took us standing there almost 25 min to the keys in our hands. Plus the beds pushed together (two queens) was just so odd!!! We expected the RIU to be similar to other properties and this was a let down.

The entire room and bathroom is small so it's a good option if you don't expect to stay in the hotel for long. The room has dings on the wall and the bathroom shower floor had stains that don't seem to get out. There were some areas that seem like they normally aren't cleaned. The breakfast was good with a decent variety of food. It does get pretty packed. The hotel is about 5 minutes from the subways and close enough to Times Square/ Broadway shows that there are always people walking around late at night. It's a good location if you want to be near Times Square and the surrounding areas and you won't expect to be in the hotel room for long.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....