Search Deals on

Kaunas Vacation Packages

It was very nice and air-conditioned room. Sofa bed was too short and no linen was available.

Great location , clean and comfortable. Lovely host , fresh continental breakfast . Would definitely recommend

Nice hotel, 1 minute walk from old city. Good breakfast. Good room. Friendly staff.

Unfortunately, there were several disappointing points to our stay. 1. No-one is at reception. An envelope is left with your instructions. Another guest let us in, showed us our envelope and explained the entry etc. Clearly guests are not considered important enough to warrant an employee at reception. 2. There is no elevator and we were on the third floor. It's not mentioned at all when selling you the room. 3. There was no airconditioning and the room was hot. A pedestal fan was provided. 4. The bed mattress was lumpy and IMO low quality. 5. Coffee making facilities were provided but if you are a black tea drinker you are out of luck. 6. There was no hot water on two occassions during our three day stay. 7. The shower is over the bath which has high sides and is difficult to climb in and out of. No non slip mats to assist either. At 70 years, the last thing you need is to take a fall trying to navigate the shower. Who even takes a bath these days? For these reasons we gave a low rating for this hotel despite its positive reviews.

Disappointing Stay – Not Worth the Price I booked a Superior Room with the spa package because we were expecting a rainy morning and wanted to relax at the hotel’s spa. Unfortunately, it was never made clear during the booking process that access to the spa was subject to availability. Had I known that, I would never have paid extra for the package. We checked in before 9:00 p.m. and were told the only available spa time was 30 minutes at 7:00 a.m. The whole point of booking the package was to enjoy a relaxing spa experience, not squeeze into an inconvenient 30-minute slot. The check-in experience was equally disappointing. While assisting us, the concierge walked away in the middle of the check-in process without saying a word. When he returned, he simply complained to himself about how busy he was, without apologizing or acknowledging that he had left us waiting. It came across as unprofessional and discourteous. We were also told that the restaurant’s last call was in 15 minutes because the chef was about to leave. However, once we rushed to the restaurant, we were informed that even if we ordered immediately, the food wouldn’t arrive for approximately 90 minutes. That was incredibly frustrating and contradictory. Even small details reflected a lack of attention. Staff couldn’t explain how to operate the wall lights illuminating the artwork in the room. For a hotel in this price range, I expected a much higher standard of service and better communication. The propert