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Comfort Inn & Suites Jackson

2.5 star property

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Photo gallery for Comfort Inn & Suites Jackson

Lobby
Pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Free daily continental breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • 24/7 front desk
  • Free WiFi
$88
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
2435 Shirley Dr, Jackson, MI, 49202
  • Place, Jackson Crossing Mall
    ‪18 min walk‬
  • Place, R.A. Greene Park
    ‪2 min drive‬
  • Place, Lions Park
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(12 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(35 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Inn & Suites Jackson

Jackson hotel with free breakfast
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite. Housekeeping is available on request.
Comfort Inn & Suites Jackson offers 70 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 50-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

This Jackson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Inn & Suites Jackson has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • In-room safe fee: USD 1.50 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Jackson
Comfort Jackson
Comfort Inn Suites Jackson
Comfort Inn & Suites Jackson Hotel
Comfort Inn & Suites Jackson Jackson
Comfort Inn & Suites Jackson Hotel Jackson

Reviews

Comfort Inn & Suites Jackson Reviews

8.2

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 278 out of 621 reviews
Rating 8 - Good. 206 out of 621 reviews
Rating 6 - Okay. 72 out of 621 reviews
Rating 4 - Poor. 38 out of 621 reviews
Rating 2 - Terrible. 27 out of 621 reviews

Reviews

10/10 Excellent

Christopher

Liked: Staff & service
Construction..working on making it better....
Stayed 2 nights in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Brendon

Stayed 3 nights in Aug 2025

8/10 Good

Tennie

Traveled with family and small children
Liked: Amenities
It was great
Stayed 1 night in Aug 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service
Loved the property but construction was ongoing
Stayed 2 nights in Aug 2025

8/10 Good

Dick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Painting was going on. I realize it’s hard to keep the outside clean with that happening.
Stayed 2 nights in Aug 2025

2/10 Terrible

Mary

Stayed 1 night in Aug 2025

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Just okay

I enjoyed the bathtub and the bed was comfortable, but there were a few con's that threw me off. The first thing I noticed was the air conditioner leaking inside (but at least it worked), then I attempted to hook my laptop up to the TV via HDMI (which the TV had a port for) but there were no controls on the TV itself and with the remote all I could do was change the channel and volume, so we were stuck with the approximately 40 channels that they offered. Wi-fi quality was mid, but that's always been my experience with hotels. It was clean and quiet, though.
Stayed 1 night in Aug 2025

8/10 Good

Lam San

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish better coffee bit overall satisfied

This place is clean. When we opened the room door we smelled sanitary cleansing solutions. Beds were cleaned and comfortable. The building and the pool were under construction but we didn't mind. The only thing I wish was they could serve better coffee in the morning. Their coffee machine was outdated and tasted bad.
Stayed 3 nights in Aug 2025

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reservation Woes

We reserved 2 rooms for 4 people and when we got there they had only reserved 1 room. We paid for and will unlikely not receive a refund because of all the red tape through book online with hotel.com who then passed it off to Expedia.com. Wil not be using online bookings again. Too much hassle and undependability. Hotel was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable!

Would stay here again. Clean and comfortable. Breakfast was really good. Staff are friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Bryan

Stayed 1 night in Jul 2025

10/10 Excellent

Erline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay , was under construction but not a problem
Stayed 1 night in Aug 2025

8/10 Good

Kathleen

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this hotel before & other Comfort Inns in the area. The rooms dont smell & the property is clean. I really like that breakfast is available early (because we leave early every morning) This was the first time having a not great experience with check in. When we arrived, I found a handwritten note on the counter to go to the housekeeping room. The young lady was lukewarm personality (I guess she was tired from working both jobs, front desk and washing laundry). It started as the typical check in process (driver license, payment method etc.). she then proceeds to tell me that she needs to photo copy my credit card. I expressed that I was concerned about the safe keeping of the card copy and didn't want it copied. She said "its policy and they do it all the time, it must be my first time staying there" I told her it wasn't my first time and I didn't want my card copied because the credit card information was already in their system. (I do understand that hotels can charge for damages or theft of items in the room). She said "I will gladly check you out if you want or you can talk to the manager tomorrow morning". Well needless to say, for every day we were there, we left early in the morning and returned late at night so I never had a chance to talk to the manager. The other item that I would like to note- The pool is under construction/repairs. This was not noted on the website, I found out when I got to the hotel. Again, it was a note on the desk.
Stayed 3 nights in Jul 2025

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to interstate We found a map behimd a chair from previous client
Stayed 1 night in Jul 2025

6/10 Okay

Suzanne, Wheaton

Traveled with group
Liked: Staff & service
The staff was nice and check in was easy but we were disappointed that there was no prior notice that there would be construction going on and that the pool would not be available along with a broken ice machine :( things you don't really think of until they are not there.
Stayed 1 night in Jul 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worked for us

Check in was a little rough as the agent was having issues with the system for keys. We needed 2 sets of keys and on the 3rd try we were assigned a new room. The bed was a little hard but ok. There was also a lot of humidity in the room and hallways. We didn’t know about the construction but that’s ok! The breakfast was actually pretty good and had a lot to choose from. Would stay there again if I travel out that way.
Stayed 1 night in Jul 2025

6/10 Okay

Jeff

Business traveler, Traveled with partner
Didn't like that they only clean the room every 4 days if you stay for an extended period of time.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ryan

Stayed 1 night in Apr 2025

6/10 Okay

michael a, Roseville

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice check in, nice lobby, construction wasn't revealed at time of booking, also pool out of service, clean hotel, no room cleaning at all during my stay. Pleasant and nice staff, clean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Dolores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy tk find and the beds were so comfortable and very clean.
Stayed 1 night in Jul 2025

8/10 Good

Eileen, Columbus

Liked: Cleanliness, amenities
Large room, convenient, good price
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025