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Hotevilla Vacation Packages

Understaffed

Always a great experience. The owners are great and the rooms are nice.

It's a trailer park.

Had a lot of spiders in the bathroom down stairs. We got there and are unit wasn’t ready yet had to wait an hour. Also had very loud neighbors with kids. Other than that it was good

No code was provided to get in the front door. Was difficult to find the phone number to call Terribly strong odor was present in the room. No one present at the motel. Someone was sent to investigate. They removed a deodorizing machine that was putting out a very bad odor. They opened the window but a bad odor still remained. The odor had permeated all surfaces in the room: curtains, bedding, walls, etc. Their policy is no refunds, however, a contract goes both ways. The room has to be as advertised, and NOWHERE did it say that the room would retain a very offensive odor. It was impossible to sleep there. We left to find another motel at 6PM on a busy day for that area. We touched nor used nothing in the room, but they are still refusing a refund. Sincerely, Becky Adams