2/10 Terrible
Rachael
Jun 25, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently stayed for a night during check in she was rude. I either had to pay $100 more if I was paying cash( with a current credit card on file) or pay with a card and got charged a fee for paying with a card. There were no towels at the pool so we used the ones from our room and went to the desk to get more towels. We were meet with attitude about needing new towels. Our wash cloths in our room had large holes in them. The sign said breakfast is served at 7 on the weekends so we decided to stay longer to get breakfast however when we went down stairs to load our car and get breakfast they hadn’t put anything out. We decided to just check out. We rang the bell with no answer. Within the span of 30 minutes 3 more guests trying to check out also rang the bell with no answer until one continued to ring the bell until she came out. It was very obvious she was sleeping in the back and had just woken up. She gave attitude when we asked for a receipt. Breakfast still hadn’t been served by the time we left. I was also unable to contact the company because the only thing I could find was for their front desk.
Rachael
Stayed 1 night in Jun 2025