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Hermosa Vacation Packages

Everything was clean, quiet, and welcoming for four, soaked hikers coming in off the Purgatory trailhead returning from Chicago Basin. Breakfast was better than expected and included hot items. A laundry was available so we could start getting our soaked items washed to avoid mildew, and the staff was *super* helpful and friendly. Topped off with some fresh made mountain thunder lemonade in the lobby before heading to the airport. Would stay here again.

We stayed in room 206. You could put a can by the ac unit, and it would roll all the way across the room to the door. Other than thinking I had vertigo, it was an awesome experience.

The property was in good shape. The breakfast wasn’t awesome our first day. The second day a little better.

I thought the bed was short.

Clean room. Convenient. Good coffee

a) hallways are dark and dated; doesn’t feel fresh b) room TV not responsive to poorly marked remote; night clerk had no idea how to adjust; no in-room tutorial on use of non-intuitive remote; engineer came next day on request, and indicated that they’ve had a lot of complaints about the “new system” (confirming what the evening clerk had told us the night before) and that he didn’t like it [NOTE TO BRANDS: Don’t introduce new systems without having them vetted in a variety of properties and a variety of management companies] [NOTE TO OWNERS: Involve your operating teams or your management companies’ operating teams, not just the corporate teams, in these decisions] c) front desk attendants are terrific; friendly, knowledgeable (except about TV’s; see above); breakfast buffet was as expected (some fresh fruit would have been a nice add); rear entrance (near the only elevator) does not have disabled parking; Chief Engineer is A+ d) Housekeeping is poor — a piece of trash was sitting on the floor next to the elevator for almost 24 hours before Hkpg picked it up to throw it out, and its location was adjacent to the hkpg room on the same level; Hkpg missed our alternate day service one day; the next day, after my request, and our being out of the room for 3 hours, we came back to a disheveled room. The Hkpg Supervisor attempted to explain why (Hkpr doesn’t speak English; Hkpr doesn’t have schedules during the day) rather than apologizing. Supervisor was a clear FAIL.