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Guzmán Vacation Packages

Our favorite place to stay in PC!

I absolutely love Hyatt, all their hotels match the vibe and energy of the country they're in and this location was no different! The hotel was beautifully decorated and peaceful. The coffee at Amado was great, I started my morning there each day. The drinks at Rulfo were also wonderful. The staff were kind and attentive, they provided umbrellas for us to use one afternoon when it was pouring rain. Room service also came quickly when we ordered. The housekeeping staff also did a great job with refreshing the rooms each day. Another highlight that I can't forget to mention is the gym, wow! The gym was two levels, complete with a sauna, a great assortment of weight lifting machines and equipment and Pelatons - honestly the best chain hotel gym I have ever seen. Overall this hotel comes highly recommended.

Siempre bueno

The don't clean the the pool it's dirty the don't change the water in the pool thevis no chlorine in the water in the pool the bathroom don't clean it clean my Ac is not working the took 3 days to fix it the staff don't s speak English bll the activities in the hotel is in Spanish

Arrived at ny 12 noon check in per my registration with a couple of bags of perishable items to cook over the stay. Once I arrived I was told that they do not do check in until 3 PM. I showed them that the check in per my reservation was at 12 noon and that I had purchased food that could not sit in a hot car for three hours. I was told that they would expedite the room cleaning and inform me soon on the check in. I returned in 45 minuted and there was another associate there that stated that they would not be checking me in until 3 PM. I again told them about the perishable items and my check in time being 12 PM and they told that was not their problem. I asked to speak to a supervisor and then had to drive to another building to speak to him. After another 45 minutes of speaking to him to figure out what to do I was allowed to put items in the refrigerator of the room. 1 1/2 hours of ny food sitting in my car in the hot son. They finally allowed me to enter the room at 3 PM even though my check in time was 12 noon. The hot water also did not work in the master bedroom although it was fixed 1 hour before my check out time.