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Hotel was excellent with very helpful staff & Anne ties. Location was excellent for touring the area

Everything was awesome at this beautiful hotel. I will always book here.

The hotel itself is nice, and the room had a lovely appearance. However, our window looked out onto an alley where people appeared to be living in very poor conditions. This seemed to reflect the contrast in Casco Viejo, where renovation and gentrification are visible throughout the area. While the surroundings felt unsettling at times, the alley faced a police station, which helped us feel safer. Unfortunately, something in the room triggered severe allergic reactions for both of us. My partner is rarely affected by the environment, but this room really impacted him. For three nights, we could hardly sleep due to constant sneezing, watery eyes, and a blocked nose. The symptoms stopped whenever we left the room but became much worse when we lay down on the bed. We asked to be moved to another room, but the hotel offered to clean the room instead. Unfortunately, this did not help. On our final night, we had to take allergy medication just to get a few hours of sleep, but even that only worked temporarily. The day we checked out and moved to another hotel, we finally had an excellent night’s sleep. Overall, while the hotel has a pleasant appearance and some positive aspects, our stay was seriously affected by the allergy issue. I would recommend that the hotel investigate possible allergens in the bedding, mattress, curtains, air conditioning, or ventilation system so future guests do not have the same experience.

Love it

Excelente