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Gorna Malina Vacation Packages

The hotel is good. Receptionist and restaurant staff were excellent. Getting the shuttle from airport to hotel was impossible and agonising because we didn’t realise one has to register beforehand. We waisted over an hour in the airport, multiple phone calls were not answered even when police attempted to help us. We had to take a taxi. We were helped by the receptionist once we got to hotel to register for shuttle for the next morning. The ride takes about 5-10 minutes. The driver was polite and understanding.

Was not told there is no hot water. Asked for a 4am wake up call and didn't get one until 4:30am. The front desk guy said he was busy when asked why he didn't call when specific asked for. Asked for a to go breakfast but did not get one. If you want poor customer service ,no hot water and staff to busy to attend to the customer needs this is a hotel for you. I will never go back to this hotel again.

Unfortunately, the carpet in the room was stained and unacceptably dirty. Ruined the stay. Bathroom is tiny, and strangely, the heaters put out heat despite being turned off at the control. Made the room stuffy if the doors weren't open. Towels were like frayed rags. At least the bed was comfortable, and breakfast was good.