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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Front of property
Reception
Indoor spa tub
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
$78
includes taxes & fees
Oct 26 - Oct 27

Explore the area

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2719 E Cleveland Street, Sundance, WY, 82729
  • Place, Washington Park
    ‪3 min drive‬
  • Place, Clarenbach Memorial Park
    ‪3 min drive‬
  • Place, Sundance Square
    ‪3 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.8 out of 10
Excellent
(88 reviews)
  • 178 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Desk, blackout drapes, iron/ironing board, free WiFi

Room

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Sundance hotel close to Washington Park
An indoor pool, a 24-hour business center, and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an indoor pool, a vending machine, and laundry facilities. Onsite self parking is complimentary.

Serena Inn & Suites - Sundance is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Reviews

Serena Inn & Suites - Sundance Reviews

8.4

Very Good

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 489 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 134 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

Reviews

10/10 Excellent

resa

Liked: Cleanliness, property conditions & facilities, room comfort

Trip

Stayed 1 night in Jul 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall pleasant stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Randall

Traveled with pets, Traveled with family
So far wonderful. Very friendly nice people at the desk. Very happy so far. Definitely recommend. Room is clean, roomy and very comfortable. Nice amenities too. Wonderful pool. And breakfast in the morning. Outstanding! 👍
Stayed 1 night in Jul 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking for full size pickups, super friendly and helpful staff, comfortable clean rooms, and well maintained pool. Our favorite thing by far was the breakfast. Items were clearly labeled (for instance biscuits and gravy contained pork, gluten free cereal, etc) and there were several options for different dietary needs. There were lots of little extras like granola to mix in the lactose free yogurts, dried fruit or nuts to add to the instant oatmeal or cereal, little packets of Nutella, etc. The only downside is no elevator, but request a 1st floor room if needed and they should have no problem accommodating.
Stayed 1 night in Jul 2025

6/10 Okay

Jay

Disliked: Property conditions & facilities
One of the outlets by the bed wasn’t working . The bedding was minimal. The carpeting in the room was obviously repaired at least once . No extra blanket for the room .
Stayed 1 night in Jul 2025

10/10 Excellent

janet, Cutchogue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very clean , staff at front desk very friendly and helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Brian

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine staff was great
Stayed 1 night in Jul 2025

4/10 Poor

Brian

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here is the good: front desk person was great. Allowed us to check in early, very welcoming, told us to let her know if we need anything. Room was big. Here is the not so good: the mattresses we worn out. I have never seen a mattress that sinks in like these did. The room had ants. The bathtub was dirty. The smoke detector needed a new battery and was chirping. We requested a new battery and waited. Finally went out to get away from the noise. After going out for a while we decided to skip the night staying there, deciding to drive 7 hours home to avoid the room. I have read they are working on fixing up this hotel. I applaud their efforts. The person at the front desk has a great attitude. My only recommendation would be to get new mattresses and clean the rooms better. A great person at the front desk won’t overshadow a terrible mattress in a dirty room.
Stayed 1 night in Jul 2025

6/10 Okay

Anthony

Traveled with family

Pictures are deceiving

The hotel is old with no modern renovations. The bath tub was old and the water faucet made a lot of noise when you take a shower. The bed was cheap and hard. If you have a bad back, I recommend not staying here. My back hurt all night. No elevators, wooden old stairs.
Stayed 1 night in Jul 2025

6/10 Okay

Laurie

This older hotel was ok, but could be refreshed and updated.
Stayed 1 night in Jul 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay and would go back without question.

Everything went very well. The only issue was a switch on the AC and that was corrected to my satisfaction right away.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New owners are revamping the hotel, which is good because it really needs it. Front desk staff was great!!
Stayed 1 night in Jul 2025

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay
Stayed 1 night in Jul 2025

10/10 Excellent

Marie, Bancroft

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly check in. Close to WalMart, which was good as we needed an oil change after all the miles logged on this adventure.
Stayed 1 night in Jul 2025

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Impeccably clean. Room was great, large with an excellent desk and comfy chair for working. Continental breakfast was really quite good, with good variety of breads, pastries, biscuits & gravy, dozen types of cereal, instant oatmeal, hard boiled eggs, raisins, mixed dried fruits, fruit cups in fridge, very tasty selection of yogurts (thankfully not fat free). Very friendly helpful staff at check in and after. A very well run motel; and I'll definitely stay here again soon.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in Sundance

Stayed 1 night in Jul 2025

4/10 Poor

Donald

Disliked: Cleanliness
There wasn’t much to like. The hallway looked very nice and clean but the room had a very damp and/or animal smell to it. The bed should have been retired a few years ago considering its significant sag. The hotel is very overrated.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Stayed 10 nights in Jun 2025

8/10 Good

Jeffrey

Stayed 1 night in Jun 2025

4/10 Poor

Melinda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Should update the website when the pool and hot tub are closed. Bed was awful and room was stinky.
Stayed 1 night in Jul 2025

6/10 Okay

Diana

Traveled with family
Liked: Staff & service

Fair

The staff were very friendly and helpful. The staff was great. The room was fair. There was only half a roll of toilet paper and the fridg. Was dirty. The pool was not in service which was a big let down.
Stayed 2 nights in Jul 2025

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, convenient to get to, staff was great!. The air conditioning made a squealing noise in the middle of the night, but went away by morning. Very clean and spacious. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good sized room. Tidy and well kept furniture. Comfortable bed Fridge, microwave, coffee machine. Good TV selection. Breakfast was OK. Above usual standards for budget accomodation. .
Stayed 1 night in Jun 2025