2/10 Terrible
Jordan
Traveled with partner
Oct 6, 2025
Disliked: Cleanliness, staff & service, amenities
DO NOT COME HERE!
From the outside the hotel looks absolutely beautiful. My partner and I arrived so excited to start our trip in Fes. The woman working the reception was sweet but right after she helped us she spent the day yelling at staff.
The breakfast and dinner everyday was absolutely terrible. Bread was stale. Orange juice was from the box and advertised as fresh. Mint tea was from a Lipton tea bag.
Our first night there we thought it would be nice to have a traditional Hammam experience. This turned out to be an absolutely disgusting and torturous experience. The Riad says that only natural products would be used. But there were only store bought shampoos and soaps. The staff was severely under trained and the pillows they gave for us to lay on in the hammam had mold on them. The entire place smelled like body odor.
The next day we asked to have a guide show us around the Medina. The receptionist woman told us that he would be from the ministry of Tourism. He took us to a rug shop where we were pressured for 2 hours to buy rugs which we later found out is a known scam here in Fez. We were then brought to a pharmacy with similar deceptive practices. After reviewing our statement we were charged $2,000 for about $100 dollars worth of skincare.
He seemed to bring us to all of the local scam artists and seemed to be working with the Riad from the looks of their interactions before and after the tour.
BE AWARE. DO NOT COME
Jordan
Stayed 2 nights in Oct 2025



























