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Emden Vacation Packages

I ordered two single king bed rooms and was given two double queen rooms that weren't clean, had no towels, and one of the rooms had bed bugs. One room didn't have AC/heat, the other didn't have pillows on either bed. Just an absolute joke of a stay for the weekend of a concert at the Civic Center just 2 blocks away. When requesting a refund of the ~$250 purchase, I was given the offer of a "$25.00 USD One-time transaction" because they couldn't get anyone to answer an email in 72 hours. So not only did we have to treat all of our clothes, bags, shoes, vehicles, AND not get what we paid for, we also got a slap in the face in terms of an attempt to remedy the situation.