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El Alto Vacation Packages

EXPERIENCIA HORRIBLE. No se puede descansar. Es un hotel de fiesta. Jamas vuelvo.

We stayed for one night as a family of five. Unfortunately, the room had a very strong smell of fresh paint, which the gentleman at reception did mention. However, with no windows or proper ventilation, the fumes were overwhelming and negatively affected our stay. On a positive note, the bed was comfortable. I hope the hotel ensures newly painted rooms are properly ventilated before assigning them to guests.

100% recommend this hotel. It’s very close to the airport. If you are driving it’s easy to get to/ from the airport. We did not use it, but there is a shuttle service every hour to/from the airport. The restaurant in the hotel is open until late and the food was very good. Check in was great, every staff member we talked to was the nicest and so helpful. Hotel was very clean throughout, very pretty and rooms were quiet. Beds were comfortable, big room, the A/C worked amazing. We had a nice garden view with a terrace but we had to leave early so did not get to enjoy. Will definitely have to go back to spend more time in the property and enjoy all the amenities.

The staff are amazing but the building is showing signs of wear and tear. Breakfast every morning was satisfying and with multiple options.

Hotel is very clean and safe.

Arrived at ny 12 noon check in per my registration with a couple of bags of perishable items to cook over the stay. Once I arrived I was told that they do not do check in until 3 PM. I showed them that the check in per my reservation was at 12 noon and that I had purchased food that could not sit in a hot car for three hours. I was told that they would expedite the room cleaning and inform me soon on the check in. I returned in 45 minuted and there was another associate there that stated that they would not be checking me in until 3 PM. I again told them about the perishable items and my check in time being 12 PM and they told that was not their problem. I asked to speak to a supervisor and then had to drive to another building to speak to him. After another 45 minutes of speaking to him to figure out what to do I was allowed to put items in the refrigerator of the room. 1 1/2 hours of ny food sitting in my car in the hot son. They finally allowed me to enter the room at 3 PM even though my check in time was 12 noon. The hot water also did not work in the master bedroom although it was fixed 1 hour before my check out time.