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Get an overview of this hotel
5-star Dubai hotel, connected to a shopping center in Downtown Dubai

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
Business center
Laundry facilities

Location

Located in Downtown Dubai, this luxury hotel is within 1 mi (2 km) of Dubai Fountain, Dubai Mall, and Burj Khalifa. Dubai International Convention and Exhibition Centre is 3 mi (4.8 km) away. Burj Khalifa - Dubai Mall Station is 24 minutes by foot.

Hotel Features

7 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 242 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 160 per person (approximately)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.

One child stays free

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Gloves are available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available through room service

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Pet Policy

  • Pets not allowed

We should mention

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Hotel Names

  • Dubai Downtown Palace
  • Palace Downtown Dubai
  • Palace Dubai Downtown
  • Palace Hotel Dubai Downtown
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace The Old Town Hotel Dubai
  • Palace Downtown Dubai Hotel
  • Palace Downtown Hotel
  • The Palace Downtown Dubai
  • Palace Downtown Hotel
  • Hotel Palace Downtown Dubai
  • Dubai Palace Downtown Hotel
  • Hotel Palace Downtown
  • Palace Downtown Dubai
  • The Palace Downtown Dubai
  • Palace Hotel
  • Palace
  • Palace Downtown Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai

Hotel Amenities

Renovations + Closures

The following facilities or services will be unavailable from August 23 2020 to November 30 2020 (dates subject to change):

  • Fitness facilities

Property Features

In addition to a full-service spa, Palace Downtown features an outdoor pool and a health club. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and limo/town car service. Event facilities measure 18299 square feet (1700 square meters). This luxury hotel also offers a sauna, spa services, and a library. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Complimentary self parking and valet parking are available on site.

Palace Downtown has designated areas for smoking.

  • Library
  • Bar/lounge
  • Shopping center shuttle (surcharge)
  • Elevator
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Turkish bath/Hammam
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Outdoor pool
  • Limo or Town Car service available
  • Conference space size (meters) - 1700
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Total number of rooms - 242
  • Airport transportation (surcharge)
  • Coffee/tea in common areas
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2007
  • Coffee shop or café
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Free wired Internet
  • Safe-deposit box at front desk
  • Spa services on site
  • Area shuttle (surcharge)
  • Breakfast available (surcharge)
  • Number of restaurants - 7
  • Conference space size (feet) - 18299
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Free newspapers in lobby

Room Amenities

Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Bidet
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • Satellite TV service
  • Free WiFi
  • Free wired Internet
  • LCD TV
  • Connecting/adjoining rooms available
  • Rollaway/extra beds (surcharge)
  • Electric kettle
  • Number of bathrooms - 1
  • Bed sheets not available

Parking

Free self parking , Free valet parking

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Palace Downtown has 7 restaurants on site.

24-hour room service is available.

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

  • Golfing nearby

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