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Cullom Vacation Packages

First, let me say the hotel was clean, the room cozy, and most of the time the staff was nice and accommodating. I rated them as poor based on two bad experiences; first I was in town unfortunately because my college age child had been hospitalized so I needed a room last minute. I used Expedia, got checked-in for what I thought would be at least a two day stay. I ended up checking out a day early passing my key to the young lady at the front desk and she advised me to work with Expedia to see if I can receive a refund. I contacted Expedia, who in turn contacted the hotel directly to confirm that I had checked out. The hotel staff stated that I had not and that I was still on the property. No way! I was advised by Expedia that the hotel staff will follow the process to escalate this to management on the following Monday. I decided to call the hotel, getting through to the front desk asking a couple questions about the process, and how could they not have checked me out; the gentleman answered my initial question and when I went to ask a follow-up to clarify the process, he informed me that they were busy and he has no time to talk. I was shocked but should not have been based on his tone. I am one who typically will only write a review or share my experience when it is positive. In this case to have taken what I believe to be the proper steps and be shunned away did not settle well.