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Cottonwood Vacation Packages

Hotel was run down and had s very nasty smell the lady at the front desk JESSICA was very rude while I was checkin̈g in she said the room I booked was sold out I was fine with that and then she said they had a deposit that isn't post on there site which was not a problem so I get checked in and she says my room number out loud mind you I was along and it was 8pm I get up to my room open the door and it smells like mold to the ac on its covered in mold go back down to JESSICA and was told that the whole hotel was like that because of the rain and that she had no where to put me and she would refund my money mind you it 8 what I'm I to do because you have a hold on my card for 180 dollars so while I'm standing there trying to figure thing out other lady come back in and say her sheets are dirty and she tells her housekeeper has left at 3 and she can move her to a suit but told me she was sold out well the same lady come back and said that room wasn't clean and JESSICA said she had to do a refund but the lady had used a 3rd party that she would have to call them and the lady asked for some sheets that she will change them her self mind you there is JESSICA and other lady at the front desk way can't they do it? I told her I was call and letting them know how she treat her guest and she said do it because people always do and she still there and the hotel has records the lobby?

Evening staff was great! We came in late and once the receptionist saw our family she upgraded our room to the more spacious 2 queens with sofa!!