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Maison L'OCCITANE

4.5 star property

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Photo gallery for Maison L'OCCITANE

Restaurant
Meeting facility
55-inch Smart TV with digital channels, TV
Indoor pool
Down comforters, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
LISBOETA MACAU, RUA DA PATINAGEM, Cotai, 999078
  • City of Dreams
    ‪13 min walk‬
  • Cotai Strip
    ‪14 min walk‬
  • Venetian Macao Casino
    ‪17 min walk‬
  • Macau (MFM-Macau Intl.)
    ‪2 min drive‬

Room options

View all photos for Maison L'OCCITANE Deluxe Room - Studio

Down comforters, in-room safe, desk, blackout drapes

Maison L'OCCITANE Deluxe Room - Studio

  • 753 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Maison L'OCCITANE Suite - King

Down comforters, in-room safe, desk, blackout drapes

Maison L'OCCITANE Suite - King

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Maison L'OCCITANE Deluxe Room - Twin

Down comforters, in-room safe, desk, blackout drapes

Maison L'OCCITANE Deluxe Room - Twin

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Maison L'OCCITANE Deluxe Room - King

Down comforters, in-room safe, desk, blackout drapes

Maison L'OCCITANE Deluxe Room - King

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Maison L'OCCITANE Suite - Twin

55-inch Smart TV with digital channels, TV

Maison L'OCCITANE Suite - Twin

  • 807 sq ft
  • Sleeps 2
  • 2 Twin Beds

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The price is $142 total
includes taxes & fees
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About this property

Maison L'OCCITANE

4.5-star Cotai hotel connected to a shopping center, close to Cotai Strip
3 restaurants, an indoor pool, and a bar/lounge are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free casino shuttle, and a free manager's reception. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Maison L'OCCITANE offers 164 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. 55-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cotai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool.
Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

This luxury hotel also offers an indoor pool, a vending machine, and tour/ticket assistance. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Maison L'OCCITANE has designated areas for smoking.

A complimentary manager's reception is offered each day.
ROYAL PALACE - Onsite restaurant.
Signature Noodles - Onsite restaurant. Open daily.
STANLEY'S CAFÉ - Onsite restaurant. Open daily.
ONE SHOT - Onsite bar. Open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily Cantonese breakfast available 7:00 AM to 10:30 AM for a fee: HKD 83 for adults and HKD 83 for children
  • 3 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • ONE SHOT
  • ROYAL PALACE
  • Signature Noodles
  • STANLEY'S CAFÉ

Things to do

  • Designer stores
  • Indoor pool
  • Shopping mall

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • In-room roll-in shower
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for HKD 460 per night

Property payment types

Important information

Optional extras

  • Fee for Cantonese breakfast: approximately HKD 83 for adults and HKD 83 for children
  • Rollaway bed fee: HKD 460 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay

We should mention

Pool access available from 9:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Maison L'Occitane Hotel
Maison L'Occitane Cotai
Maison L'Occitane Hotel Cotai

Maison L'OCCITANE Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 13 out of 39 reviews
Rating 8 - Good. 14 out of 39 reviews
Rating 6 - Okay. 8 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Young Chan

Stayed 1 night in Mar 2024

4/10 Poor

Chi Hang

Disliked: Cleanliness
Low value for money
Stayed 1 night in Nov 2023

6/10 Okay

Yuk Chu

Stayed 1 night in Jul 2023

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and the bathroom is superb! Check in took pretty long though. The only down side of the hotel is that it’s rather remote and you can only travel by taxi or walk over to grand Lisboa for shuttle bus.
Stayed 1 night in Apr 2023

8/10 Good

Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Marie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is VERY FAR away from the main areas of other hotels, and transportation is very inconvenient, shuttle buses to the main areas of Macau are very seldom. The hotel relied on check-in counters of the same group, there were only 3 check-in counters for all 3 hotels. I arrived at 9:45 pm on a Friday night and had to queue up (standing!!!) for 75 mins for checking in. EVERYONE in the hotel lobby was exhausted and impatient. There were impatient guests yelling at the check-in counter, the front desk staff were helpless, and the hotel management did nothing to handle the situation. The room numberings were all in a mess, My room number is 1230 and the room is not arranged according to the number order. Strange enough, 1230 is NOT close to 1229, and there was no signage showing how to reach the room. During checkout, the lobby is filled with people AGAIN, Again, the management seems to take no notice of this situation leaving their guests to wait, and shouting and kids running around in the lobby. The housekeeping of the hotel is generally good, the room is tidy and clean. And the toiletries are of very good quality. I have expectations of the brand L'Occitane, however, the hotel management give it a bad name. I will never go to this hotel again.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Wing Yiu

Liked: Staff & service, room comfort
可惜不是日式有暖板的坐廁, 否則會加分.
Stayed 1 night in Dec 2024

8/10 Good

Nari

Stayed 2 nights in Nov 2024

4/10 Poor

Cat

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
地方不清潔,沒有SHOWER GEL
Stayed 1 night in Nov 2024

10/10 Excellent

Kok Kuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Yuen Yung

Stayed 1 night in Sep 2024

6/10 Okay

MEI LIN PHYLLIS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is OK for this hotel and just the location and transport not so convienient.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

有待改善

位置比較偏，前台的職員安排不妥當，當天下午4點到，說只有尾房，不然就要等2小時；然後問職員很多事情，比如說旁邊的餐廳在哪裡，都是說不知道，不清楚；很多都是新入職的感覺，服務有待改善
Stayed 1 night in Jul 2024

10/10 Excellent

masaki

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
綺麗
Stayed 1 night in Apr 2024

10/10 Excellent

yiu chung mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

siu to

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
早餐實在太不像樣，要俾錢的應該冇可能咁差。必須要大大提升早餐的質量，否則避孕嘅感覺好差。並且沒有配套。如果地方偏僻沒有酒店車可以到達，只能夠坐到附近的酒店步行去這一間酒店。大堂的裝飾亦都非常簡單，聖誕節的氣氛並不濃厚，和其他的酒店簡直冇得比，但係收費又並不便宜。
Stayed 1 night in Dec 2023

4/10 Poor

Lai Wan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
酒店仍很新，設施如健身室和賭場都未開放。餐廳美食又選擇少。交通又少又疏，出氹仔碼頭穿梭巴士要15：00後才開始，一小時一班，浪費旅客的時間。這地區如世外桃源，非常不方便，下次不會再來呀!
Stayed 1 night in Nov 2023

8/10 Good

Yin-Chieh

Traveled with partner
床很好睡，但特色不足。交通車能再早一點發車會更好。
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新，乾淨，用品靚
Stayed 1 night in Jul 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort

乾淨舒服但無特別嘅酒店

葡京人周邊範圍真係荒蕪，唯一一架到果度嘅巴士35號班次少，差不多半個鐘先一班。酒店嘅shuttle又疏，由酒店去各口岸嘅班次唔準時，真係要改善。 酒店附近有嘅食肆都係酒店商場內嘅幾間食店，選擇唔多，最慘係7-11都無, 好彩嘅係我果層有飲品或小食自助售賣機，但唔係住果層的話，根本去唔到嘅.... 而且，其實而家Nespresso機都應該算係酒店標配啦，但咁大間酒店竟然都無，只有兩條雀巢3盒1咖啡，真係好失望。不過房間算乾淨企理。 唯一最讚賞嘅係，酒店職員好有禮貌，服務好好。 除咗body wash, shampoo/conditioner呢D係L'occitane產品, 真係無咩特別, 其實而家好多酒店都已經係用呢個牌子嘅用品, 所以無需為呢個牌子而去呢間酒店嘞
Stayed 1 night in Jun 2023

8/10 Good

JEN CHUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Yat Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023