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Columbia Vacation Packages

Would of been great if the fire alarm didn’t malfunction at 4:30am and the ran out of breakfast items

Ive stayed here before. Rooms are nice because they have a desk kitchen snd couch. Bed was not good. We stayed here because our ac went out. I called and confirmed pet friendly booked and paid for the room only to arrive and be told its $100 pet fee. Thats not fair or ok.

Just stayed one night with my husband but we want to come back. Good location, loved the British theme going, breakfast was excellent, fun exploring all the floors in the hotel as it has 4 floors. Did not visit the restaurants but I bet they were good and they gave us a coupon to user but we did not as we checked in late. Our room was quiet on the first floor. Good parking available. Staff were friendly and helpful during our whole stay. Loved the room author thing going on and labels on doors as it was fun to read, lots of good artwork, loved the author of your room having a book in the room like ours was Ann Sewell who wrote Black Beauty and we had a paper back copy of it in our room. If I was to ask for anything , it would be a small refrigerator as my husband travels with meds and a grab bar to step out of the tub. Would highly recommend.

Attention to detail needs to be taken seriously as we identified multiple cleanliness issues with common areas, elevators, the fitness area and the rooms... particularly the bathroom. (Example... air vents need attention.)

The staff was very helpful and caring with some special needs relative to the timing of our stay and check-out. From start to finish, they were genuinely helpful and concerned for our needs. Their genuine concern, caring and flexibility was deeply appreciated and most helpful. Just outstanding in every way.