4/10 Poor
Taylor
Apr 7, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. I have stayed at this property 3 times now, and the most recent time the weekend of 4/5-4/6/2025, I was accused of smoking in the room and attempted to be charged a smoking fee when I DO NOT smoke anything at all. During my most current stay, Columbia was cold and rainy so I had the heat on the room which produced smoke. I was told this is not of concern as it occurred during my other stays at this property. I have stayed at this property every month for a night as I have a class at Mizzou with a in person class every month. I do not appreciate being accused and potentially charged for acts I did not commit. Why would I smoke in a hotel room knowing my card is on file? In addition to this heinous accusation, the property also does not have knowledge front desk staff in any of stays. As I am a student, I look forward to being able to print documents, however I never can at this property as the printers don't have adequate ink and prints all documents with lines all through the paper and very faint ink. Upon asking front desk to assist and change ink, I have been told I do not know how to do that every time. Save yourself the hassle and frustration and book at any other property who will not accuse you and try to charge you fees for no reason to pay for their noisy renovations and children running the halls all day and night.
Taylor
Stayed 1 night in Apr 2025