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Disappointing Stay with Multiple Unresolved Issues I rarely leave negative reviews, but I hope this feedback serves as a constructive learning opportunity for the hotel and its staff. Unfortunately, our 4-night stay was plagued by several unresolved issues: Towels: Despite multiple calls and in-person requests, we only received one set of towels for our entire stay. A message left for management received no response. Housekeeping: Our room was never vacuumed, cleaned, or given fresh sheets. We saw other rooms being serviced and explicitly asked the front desk and housekeeping to attend to ours, but they never did. Room AC: The in-room AC unit was missing its power button, making it unusable. Facility AC: The Fitness Center and Pool also lacked AC. When asked, the front desk informed us it had been broken for some time—which was particularly frustrating given that it was one of the hottest weekends of the year in Syracuse. Security: The locking security bolt on our door was faulty and would not fully engage. We reported this to the front desk, but no action was taken. Overall, the consistent lack of follow-through on basic maintenance and guest requests made for a very disappointing stay.

Loved the complimentary Valet. Front desk put us in a great room on the tenth floor with a great view. Loved the Brooke Pool & visited the Spa!

Great place to stay! Unfortunately some of the restaurants aren’t open early in the week but there are still a few good options to choose from.

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It was a lot of smell of wee I rent two bed they gave me one bed after my complaint they change me to other room with two bed and the room it was totally dirty the floor was sticky it was ketchup on the walls

Room was nice and clean. There was some loud thudding from doors shutting hard, and our dog would get startled because of it, It honestly is a great place.