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This property was excellent. I would definitely stay here again.

The hotel is quite new & the lakefront property is beautiful. Room was very clean & quiet. Bed was super comfy. The Cove had delicious food, especially the meatball appetizer. Only complaint was they needed more help. We went back for dessert and the bartender ended up waiting on us. He was very sweet. Otherwise we would’ve waited forever. Then the next morning, when attempting to go in for breakfast, we were ignored for a long time while trying to check in. We ended up going elsewhere.

We enjoyed our stay here. The hotel was clean, staff were friendly and helpful. No off smells in the lobby or the rooms. You can smell the chlorine from the pool but no moldy or musty smells at all (huge plus!). We even witnessed the breakfast attendant Joe scooping ice cream (an off-menu item!) onto the hotel waffles for some of the younger guests! He called them "Grampa Waffles" and told us all that "when you stay here, you're treated like family". It made us smile so kudos to Joe for going above and beyond!

Windows were pretty grimy, the walls are really thin where I could hear full on conversations of the people next door, and the outdoor pool was closed for maintenance and a bit unsightly. Also there was no coffee options for when the Starbucks closed which was a bit disappointing. The towels and robe were starchy. One of the bottles in the shower was empty.

Last year, we stayed here a lot for drum corps rehearsals and it was wonderful. This is the second time we stayed here this year and it has gone downhill a lot. There's no longer a hot breakfast and our bathroom was the most disgusting I've ever seen in any hotel. Our bathroom was absolutely disgusting. The shower curtain was so moldy, it smelled beyond bad and I had to use Febreze on it in order to tolerate it. The sink was missing its stopper and had a ring of grime around it. There was mold growing on the ceiling in the shower and it didn't drain properly. By the time were done with each of our showers, we would be standing in four inches of water. The drain itself had mold or calcification around it so who knows what kind of bacteria is growing in there. The smell alone signalled to a lot of bacteria. The hotel was fully booked so we weren't able to get a different room. It's a shame how much the prices have gone up and how little we get. Unfortunately, this will be our last time staying at Best Western Brockport and probably any Best Western.

Rooms were nice and clean, a long way from reception. Was not able to anjoy facilities much though

La recepción y todo el personal fue muy amable y atento. Una de las sabanas estaba rota y detras de la misma cama habia un hueco. No incluye el desayuno como dice en la reserva, hay que pagarlo. Fuera de eso todo super.

Great location, beautiful building. The staff were extremely friendly and the rooms were huge. Would definitely stay here again