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Quality Inn and Suites St Charles - West Chicago

2.5 star property

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Photo gallery for Quality Inn and Suites St Charles - West Chicago

Lobby
Lobby
Exterior
Lobby
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Laundry
  • Breakfast included
$72
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1600 E Main St, St. Charles, IL, 60174
  • Place, Charlestowne Mall
    ‪3 min drive‬
  • Place, Arcada Theater
    ‪4 min drive‬
  • Place, Steel Beam Theater
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Double Beds, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(57 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Smoking

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking (Efficiency)

7.6 out of 10
Good
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking (Efficiency)

10.0 out of 10
Exceptional
(3 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn and Suites St Charles - West Chicago

St. Charles hotel with free weekday breakfast
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Quality Inn and Suites St Charles - West Chicago offers 122 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn and Suites St Charles - West Chicago features a fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 1453 square feet (135 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Quality Inn and Suites St Charles - West Chicago has designated areas for smoking.

A complimentary self-serve breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 2 spaces per unit)

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Playground
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,453 square feet of conference space
  • 24-hour business center
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Quality Inn St. Charles
Quality St. Charles
Quality Inn Suites St Charles West Chicago
Quality Inn and Suites St Charles - West Chicago Hotel
Quality Inn and Suites St Charles - West Chicago St. Charles

Quality Inn and Suites St Charles - West Chicago Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 446 out of 1005 reviews
Rating 8 - Good. 317 out of 1005 reviews
Rating 6 - Okay. 138 out of 1005 reviews
Rating 4 - Poor. 60 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Ronald

Traveled with family
Seemed dated…. Also smelled of cigarette smoke. Mostly the hallway but also the room.
Stayed 2 nights in Aug 2025

4/10 Poor

Karen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Registration was easy. Getting to the room was not. Our room was on the 2nd Floor (no elevator) and you had to go up alot of steps. We requested a smoking room (even though we not smoke) as it was the only King Size Room available. However, upon entering the room you could hardly breathe as the air was heavy with smoke order. We put the air conditioner on high to get rid of the odor, but to no avail. It was so bad, we went to a store and picked up a can of Lysol Spray to see if that would help. I sprayed the room 3 times before leaving for our event in town. Upon coming back around 10 PM the smell in the room was no better. I believe air sanitizer machines might help. I will never request a "smoking room" again. I had no idea the experience would be so bad.
Stayed 1 night in Aug 2025

8/10 Good

Kerry Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, will stay again if we show at lamplight again!
Stayed 3 nights in Aug 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No internet Unless I go Up to the lobby They wouldn’t change my room to get internet The lights in the bedroom lamps won’t come On
Stayed 1 night in Aug 2025

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars customer service. The man at front desk (Sunday 08/17/25 4:15 pm)was polite and friendly. He deserves an employee of the month award. The hotel is neat and clean. Our room was spacious, clean and comfortable. Great complementary breakfast. We're coming back next time we go to a concert in Arcadia theater. This hotel is highly recommended.
Stayed 1 night in Aug 2025

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok stay. Seemed to be part of the original hotel so dated and minor maintenance things. Brought it up to the desk when leaving and they were quite pleasant about it snd no doubts itvwas taken care of. Nice to know there is a pet friendly place near our daughters place.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for a concert at Acada Theatre

Updated rooms- friendly staff. Nice hotel for a nights stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Keneth

Liked: Cleanliness, staff & service
Easy to use and best app to book flight
Stayed 1 night in Aug 2025

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check in to check out was great. Very friendly staff, overall clean hotel. Would recommend/stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Summer

Traveled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Ashley

Stayed 3 nights in Jul 2025

10/10 Excellent

Kelly, Manhattan

Liked: Cleanliness, staff & service
Great option if you are seeing a show at the Arcada Theatre. Staff was super friendly and helpful. Room was clean and spacious. Large parking lot. Restaurants within walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

The hotel itself was fine. Comfy bed and spacious room. But the woman at the front desk was especially helpful and pleasant.
Stayed 1 night in Aug 2025

2/10 Terrible

Tania

Disliked: Staff & service, property conditions & facilities
This was an economical stay for my mom and my daughter while our AC was out of service. The room was average with a slight smell in the fridge and microwave area. The main issue was a $200 charge because housekeeping smelled smoke in our nonsmoking room, reported four hours after check out. No one smokes in our family. The front desk refused to remove the charge and the group Choice Hotels apologized but said they could do nothing.
Stayed 2 nights in Aug 2025

8/10 Good

Bob

Stayed 1 night in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were newly remodeled and price was good.
Stayed 2 nights in Jul 2025

6/10 Okay

Andrew

Stayed 1 night in Jul 2025

8/10 Good

Joseph

Traveled with group
Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for the money! Recommended
Stayed 1 night in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern, clean property, recently updated

This hotel is great, very modern and clean. The value is excellent. My room was quiet and comfortable. The staff was pleasant and attentive, the property has lots of parking, and the hotel is close restaurants. It is easy to access downtown St. Charles from the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Hannah

Stayed 3 nights in Jul 2025