2/10 Terrible
Carmelo
Traveled with family
Sep 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Our family's two-day retreat at this hotel was primarily regrettable. The offensive odor emanating in the elevator, coupled with visibly soiled carpeting. The following morning, our room revealed an unwelcome amount of small ants. The need for carpet cleaning were apparent. While the bathroom sink boasted a contemporary design the slow drain was pretty aggravating. The bathtub, however, bore a significant chip with unsightly black residue all over. The hotel's pool served as its crowning glory, and the breakfast offering was passable. The sausage links were disappointing, though the subsequent day's sausage patties redeemed the morning meal. Consistently watery eggs, but the self-serve waffle station was a delightful feature. The coffee was robust, and the communal seating area was pleasant, although we had to tidy our table after previous patrons. The bins were overflowing, attended by a lone employee who may also have been the cook. A request for additional blankets and pillows at the front desk was met with an unhelpful employee. This inability to accommodate us was deeply frustrating. The staff member in question could certainly benefit from customer service training. When inquiring about a late checkout, we were curtly informed it was not permitted, and furthermore, that we would be denied access to the pool and would have to leave the premisses immediately. I have never experienced this type of service from a radisson hotel.
Carmelo
Stayed 2 nights in Aug 2025
