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Best Western Chicago - Downers Grove

2.5 star property

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Photo gallery for Best Western Chicago - Downers Grove

Lobby
Outdoor pool, sun loungers
Free self parking
Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed) | Private kitchenette | Fridge, microwave, coffee/tea maker
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
$80
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
3010 Finley Rd, Downers Grove, IL, 60515
  • Place, Yorktown Shopping Center
    ‪19 min walk‬
  • Place, Morton Arboretum
    ‪4 min drive‬
  • Place, College of Dupage
    ‪5 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(131 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(61 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
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About this property

Best Western Chicago - Downers Grove

Downers Grove hotel with restaurant
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Chicago - Downers Grove offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Chicago - Downers Grove features an outdoor pool and a fitness center. The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 800 square feet (74 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Best Western Chicago - Downers Grove has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Best Western Chicago - Downers Grove has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 800 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from June to September
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Downers Grove
Comfort Inn Hotel Downers Grove
Best Chicago Downers Grove
Comfort Inn Downers Grove Lombard
Best Western Chicago Downers Grove
Best Western Chicago - Downers Grove Hotel
Best Western Chicago - Downers Grove Downers Grove
Best Western Chicago - Downers Grove Hotel Downers Grove

Best Western Chicago - Downers Grove Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 865 out of 1566 reviews
Rating 8 - Good. 380 out of 1566 reviews
Rating 6 - Okay. 165 out of 1566 reviews
Rating 4 - Poor. 74 out of 1566 reviews
Rating 2 - Terrible. 82 out of 1566 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeanne

Stayed 1 night in Aug 2025

4/10 Poor

Jacalenne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Broken Fridge, Deactivated room keys,

This poor hotel could be great, but instead it is lackluster. We returned for the second time, against our better judgment and we were even more disappointed than the first stay. Our key cards are deactivated EVERY day, that means that you have to have them reprogrammed before you can return to your room. So on the 2nd night when our daughter was sick, and there was NO ONE AT THE FRONT DESK for 30 minutes (I have time stamped photos), her and her father had to sit and wait 2 floors up while I stood at the desk waiting. The reason I was given?- The front desk person was handling the pool? Additionally, we lost a great deal of food from chinatown due to the fridge not functioning in our first room. We checked in, put our food away, left and returned to hot food in the fridge. a $130 dollar loss. When I called the front desk, she said we could move rooms, there was no other way to fix the issue (no apology for the loss of food) but we had to come down to change out keys and return the other stuff. That was room 226. The second rooms (218) refrigerator did not work much more. The shower curtain was ripped, there was dirt smudges on the walls, everything was greasy, there were cobwebs in the corners, and stains on every cushion. I laid towels on the chairs to sit down. This hotel really soured our whole vacation.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Sherry, Santa Rosa

Liked: Staff & service
Stayed 3 nights in Jul 2025

4/10 Poor

Sanker

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in the door to check in until we checked out 4 days later, every person we came across was very friendly and welcoming. The breakfast was great. The eggs were perfect! Nice variety of selections to choose from. Convenient to Metra in Belmont and Downers Grove via car. Parking garage in Downers Grove was only $3 for the day.
Stayed 4 nights in Jul 2025

6/10 Okay

Matthew

Liked: Staff & service, amenities
The room smelled like pajeet a bit.
Stayed 2 nights in Jul 2025

6/10 Okay

Hunter

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service
Water pressure for shower was pretty low.
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating and welcoming as soon as we came in. If we needed anything, just a call to the front desk or any employees walking by would be of service. And Ms Patricia and the the white slim young lady, and the young black slim guy I would definitely give them 10's. Don't get me wrong everyone was super accommodating, but these 3 were my best. And I'm sorry to describe them like that but I can't remember their names. I would definitely use Best Western again. Kim Gay from Dallas Texas
Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost. The room was very clean. The desk attendant was pleasant. Breakfast was good. Bed comfortable. Tv didn't work though. We were told cable was out yet it was working on the breakfast room tv?? Would stay again for sure!
Stayed 2 nights in Jul 2025

6/10 Okay

Ravi

Business traveler
Liked: Room comfort

Just an average budget hotel - value for money

Average budget hotel - nothing stands out but with decently stocked with appliances ( Microwave , Coffee maker , Fridge , Electric Iron ) etc. No safe in room . Bed very comfortable. Carpet was wet and musty and room was smelling bad . AC was very noisy. Hotel is at a very awkward access - go through in circles through exit ramps to reach . Not walking friendly Close to Oakbrook shopping and dining & easy to get to airport Check in check out was easy and quick They never bothered to clean the room / make the bed during the day I stayed (?) Bathroom supplies very basic Overall an OK visit - nothing great to say
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Staff & service
A
Stayed 2 nights in Jul 2025

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself is pretty dated on the outside but the room was OK for the overnight stay I needed but overall dated and didn’t include basic amenities. The tile on the floor was cracked and the paint was peeling so just a good upgrade would do the trick. The door to the room did make me feel unsafe as a solo traveler as it didn’t really shut fully and had a gap. Overall the hotel is what you pay for and good for a night or two but not much more
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was in a great location for us .Check in went smooth. Room was clean and the bed very comfortable. The breakfast was everything you could ask for .Highly recommend this hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Brenna

Liked: Amenities
Nice and clean!
Stayed 2 nights in Jul 2025

8/10 Good

Briana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Stayed 5 nights in Jul 2025

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay!! Thank you so much for taking such amazing care of us while we were there!!
Stayed 5 nights in Jul 2025

2/10 Terrible

Deanne

Stayed 2 nights in Jul 2025

10/10 Excellent

Shelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk .Nice pleasant smell throughout the building. Room was very clean and comfortable.will stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

Jerome

Traveled with family
Disliked: Staff & service
Disabled veteran. Requested first floor room for 5 night reservation. Received top floor room at far side of building from elevator.
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025