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We enjoyed much of our stay at The Island, but unfortunately our experience on the final day completely changed my impression of the hotel. The issue involved a room upgrade. We specifically confirmed through Expedia that there would be no additional upgrade fee, and Expedia’s notes from their communication with the hotel reflected that as well. Despite that, we were later charged an upgrade fee. What was most frustrating wasn’t even the billing mistake itself — mistakes happen. It was the way the situation was handled once we brought it to the hotel’s attention. The front-office manager took very little accountability and was not helpful in trying to resolve the discrepancy. Instead of acknowledging that we had been given conflicting information and working with us toward a reasonable solution, we were essentially left to deal with it ourselves through Expedia. As a guest, I shouldn’t have to investigate conversations between a hotel and a third-party booking company to determine why I was charged something I was explicitly told I would not be charged. If a hotel representative provides information about a fee, the hotel should stand behind that information or at minimum make a genuine effort to correct the situation. It was a really disappointing ending to an otherwise enjoyable trip. Better communication, transparency, and accountability from management would have gone a long way.

Beautiful ocean view from the balcony. The condo was well equipped with everything we needed and such a short walk to the beach. All restaurants were within walking distance. We had a wonderful stay and would definitely consider booking again.

Kayaks and paddle boards and bikes where awesome to use, everything within walking distance didn’t even have to drive the car anywhere,

The room itself was clean, but the wallpaper was peeling off the walls. One of the elevators and the ice machines were broken and the staff had to go get ice from the kitchen to fill our cup, Even though there were only 6 cars in the entire parking lot during our stay, they refused to provide us a room on the ocean side because we booked through a third party instead of directly through the hotel. Be aware, breakfast is available but not complimentary, as well as the beach chairs and umbrella which is a 45.00 per day rental and parking is additional as well.