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Central Washington Vacation Packages

The staff are incredibly rude not helpful. I had car troubles and messaged them that I would not be there till late. They told me that they don’t get the messages that came from the hotel and that I will not be able to check in because it was too late. Mind you I had to pay for a ride off the side of the road with my 2 children a riding at 3:14 am. They said I was 14 minutes late and the night audit already went through. Then I was told we could walk to find a new hotel (3am with 2 children in Spokane )that would take us because our reservation that we a had already paid for and messaged a head of time Was no longer available for check in. I then had to pay for another ride to another hotel and another hotel. I then had to pay for a ride back to my car the next morning an hour away. If I would have known I would not been able yo check in I would have gotten a hotel closer to my car. That would have saved me so much money and time. So don’t trust anything about this hotel.

We were in the penthouse and it was fabulous!

Loved the convenience of quick walk to our Paramount Theater show. The hotel is beautiful and our room was comfortable and clean. Was a bit put off by the time share pitch after checking in though. The hand-off from registration desk " xx will finish checking you in" with the walk over to sales pitch desk made me feel held hostage.