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Cativa Vacation Packages

Check-in staff lacked motivation to assist in checking in. Staff lacked courtesy skills. I reported coffee maker did not work twice. The second time they picked it up and returned it. It still did not work. No effort was made to help. This is the same response from front desk staff. Room cleaning was ok but inconsistent with cleaning areas. My stay was ten days. The location is ideal and enjoyed the access to Casco and the main plaza. I would not stay there again.

Buenisima ubicacion , desayuno malo porque nunca lo variaron

Love it

Amazing service

Overall, I was disappointed by the lack of assistance from the front desk and management, particularly their refusal to accommodate a to-go breakfast for our early departure. However, I do want to commend the security guard, who went above and beyond his duties to help us when the rest of the staff would not.