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There was no hot water for an entire night

We loved the overall aesthetics and decor but the suite futon was uncomfortable to sit on and the bottom of the bathroom door wood was peeling back and looked unsightly. The bell hop and bar staff were professional but the front desk staff were not as professional or as friendly as one might expect for a “four-star” hotel. Honestly, the price for an overnight stay during the Halloween weekend was quite steep for what you get. Quite the opposite experience when we stayed at Hotel 21c a few months ago. I gave an overall barely 4 stars just because it was so centrally located and walkable to everywhere we needed to go. Breakfast was decent but nothing special.

Liked the convenient location, spacious room, decent breakfast. Staff was very nice as well. My biggest complaint was the number of loud, barking dogs on our floor, including a couple that barked and growled at us when we stepped out of our room into the hallway, and one in the breakfast area. When I am paying a premium price, for a hotel stay, I do not expect to feel like I am staying in a kennel! This was completely unacceptable!

It is in a very busy area of Durham. The walkability is good. However, it should be noted that the majority of the rooms are on an outdoor paths. The rooms were remodeled , but due to space limitations, our room lacked dual nighstands.