6/10 Okay
Verified traveler
Sep 3, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Change not always as good as a rest
We have been to this hotel previously when we rated our stay as excellent. Apparently, there have been some staff changes recently and we found that we didn’t enjoy our stay as much as the previous ones. We arrived early only to be met by a charmless member of staff who told us there was no chance that he would check us in before 3pm. We only wanted to leave our bag there until check in time as we were parked a distance from the hotel. To be fair he allowed us to do this. The other service that had deteriorated was the evening meal and the wait we had to be served. The barman gave us menus but never bothered to take our order and took orders from other tables who had arrived after us and we eventually had to go to the bar to place our order. When the food eventually arrived it was not worth the wait. By way of contrast the breakfast was superb so complements to the chef. We feel a little disappointed that the recent changes that have been made have only served to reduce the customer experience and we would probably look elsewhere the next time we are staying in the area.
Verified traveler
Stayed 1 night in Sep 2025