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This place was dirty and very unclean, our keys never worked we had to constantly get them replaced, the showers literally had black mold in them, the sheets and pillow cases had stains all over them, the comforters had cigarette burns in them, overall it just looked like it was not well cleaned or even kept in good condition.

Good for a one night stay

Extremely Disappointing – Dirty, Run-Down, and Serious Safety Concerns I was extremely disappointed with my stay at the Comfort Inn & Suites in Normal, Illinois. When I checked in, I was informed that the pool had been shut down by the city, which was already disappointing. Unfortunately, the condition of the room and the safety concerns made the experience even worse. As soon as I entered the room, there was a horrible smell, and it was obvious that the room had not been properly cleaned or maintained. The entire property felt run-down, neglected, and dirty. There were cobwebs, torn materials, cracks, chipped paint, and rust on the door frame. There was also spilled water on the carpet. When I used a towel to wipe it up, the towel turned black from how filthy the carpet was. The bathroom was just as disgusting. There were what appeared to be urine stains around the base of the toilet and mold in the grout of the bathtub. These are basic cleanliness and sanitation issues that should never be overlooked in a hotel. To make matters worse, I also had serious concerns about the property's security. I was specifically told not to use the exterior exit door near my room because it was inoperative. However, the other exterior door at the opposite end of the building was not secure and could be opened without a room key. This is a major safety concern. Guests should be able to trust that exterior entrances are properly secured, especially when one of the designated exits is not f

Horrible smell in the room, roaches and no way to plug in my phone between the beds the light didn’t work. Overall condition for the price point was very disappointing