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Burton Vacation Packages

As very seasoned travelers (65F & 64M) who have stayed in places all across the country, my husband & I failed to do our due diligence in reading reviews for this hotel. Many of the poor reviews are very similar to our experience. We booked this room 2 months in advance of a trip from Michigan to Virginia to see our granddaughter’s high school graduation. We traveled home from New York through Canada (5+ hour drive) to arrive at the hotel. While checking in, we were advised that the on-site bar/restaurant was NOT open (one of the main reasons we chose this hotel). No reason why from desk clerk (and the hotel website showed that it WAS open) We then had to get back into our car and drive to another restaurant. When we arrived back to the hotel, we went to use the hot tub (also part of the reason for booking this hotel) and found that it was “Closed for renovations”. In the morning, we got up early to take advantage of the “complimentary hot breakfast” only to find that (per staff in the restaurant), the cook did not show up so NO breakfast available. At check out, we asked about a refund of some type for all of the above reasons, but were told to go through Expedia. We did this, were told by Expedia that our request was denied. No reason given to them as to “why” and several voicemail’s left for the hotel management have gone unanswered. READ REVIEWS AND ACT ACCORDINGLY!!!!

Very friendly staff. If all you need is a place to lay your head for the night, this hotel is good for an overnight stay for travelers.

This hotel is a gem. The owners have maintained a property that has been around a few decades to an excellent level. Maintenance is constantly working on issues, the housekeeping staff is thorough and the breakfast is quite good. The pool is refreshing and pleasant. When you factor in the reasonable price point this is a tremendous value.

Very clean

Very friendly staff! Amazing and clean hotel right by the Birch Run Shopping Outlets and Frankenmuth

Staff was nice, long term parking was expensive, I was charged for the complimentary airport shuttle, complimentary breakfast consisted of a microwave sandwich, peaches cup, and yogurt. But everything else was ok.