4/10 Poor
Arnie
Aug 29, 2025
Liked: Cleanliness
Disliked: Staff & service
Hennan Palm Beach Resort offers a mix of positive and negative experiences. On the plus side, the rooms were new, clean, and well-maintained. The staff were cheerful and friendly, and the massage service was a particular highlight. The resort itself is beautiful, with visually appealing architecture and well-designed pool areas.
However, several issues detracted from the experience. The immediate surroundings were underdeveloped and inconsistent with a premium resort. The rooms lacked blackout curtains, making it impossible to sleep in, and basic amenities like an iron and slippers were missing. The free breakfast was uninspired and bland.
The resort's location in a crowded part of Boracay meant the beachfront was noisy and chaotic, not ideal for a quiet getaway. Service was also a major letdown. Staff at the pool seemed overly suspicious, and several instances of unhelpful and unwilling staff, such as one who refused to help open a coconut, made the service feel far from premium. Breakfast staff also kept reminding me about no-leftover policy, which felt unnecessary.
Overall, the resort's beautiful aesthetics and friendly staff are overshadowed by extremely poor service, a lack of basic amenities, and a noisy environment. It does not feel like a true 4-star experience, and managing expectations is key.
Arnie
Stayed 3 nights in Aug 2025




























