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Henann Crystal Sands Resort

5.0 star property

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Photo gallery for Henann Crystal Sands Resort

Exterior
Lobby
Deluxe Room | 1 bedroom, in-room safe, desk, laptop workspace
Aerial view
Breakfast area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Room service
  • Housekeeping
$119
includes taxes & fees
Aug 30 - Aug 31

Explore the area

View in a map
Station 1, (In between boat station 1 and D'mall), Boracay Island, Western Visayas, 5608
  • D'Mall Boracay
    ‪3 min walk‬
  • Station 2
    ‪3 min walk‬
  • White Beach
    ‪5 min walk‬
  • Caticlan (MPH-Godofredo P. Ramos)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room

8.4 out of 10
Very good
(39 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier Room with Direct Pool Access

Premier Room with Direct Pool Access | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room with Direct Pool Access

9.0 out of 10
Wonderful
(6 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier Room

Premier Room | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room

9.0 out of 10
Wonderful
(14 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier Room, Sea View

Premier Room, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, Sea View

8.0 out of 10
Very good
(1 review)
  • 517 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room

1 bedroom, in-room safe, desk, laptop workspace

Premier Room

  • Sleeps 2

View all photos for Premier Room With Direct Pool Access

Lobby

Premier Room With Direct Pool Access

  • Sleeps 2

View all photos for Deluxe Room

Lobby

Deluxe Room

  • Sleeps 2

View all photos for Premier with Sea View

1 bedroom, in-room safe, desk, laptop workspace

Premier with Sea View

  • Sleeps 2

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About this property

Henann Crystal Sands Resort

5-star Boracay Island hotel steps from D'Mall Boracay
This smoke-free hotel features 2 outdoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Other amenities include a fitness center, a poolside bar, and spa services.
Henann Crystal Sands Resort offers 188 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch LED televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Boracay Island hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Henann Crystal Sands Resort features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. The hotel offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 5-star property. This luxury hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available on request) is offered to guests.

Henann Crystal Sands Resort is a smoke-free property.

Henann Crystal Sands Resort has a restaurant on site.
Room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 7:00 PM on request

Food and drink

  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
To enter the island, all guests must present a printed copy of their hotel booking reservation.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for PHP 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 2000 per accommodation, per night
  • New Year's Eve (December 31) Gala Dinner per adult: PHP 3185
  • New Year's Eve (December 31) Gala Dinner per child: PHP 1593 (from 5 to 9 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PHP 1900.00 per person (roundtrip)
  • Airport shuttle fee per child: PHP 1350 (roundtrip), (from 5 to 9 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: PHP 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory gala dinner on February 16 is included in the total price displayed
A fee for a mandatory gala dinner on February 17 is included in the total price displayed
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Henann Crystal Sands Resort Boracay Island
Henann Crystal Sands Boracay Island
Henann Crystal Sands
Henann Crystal Sands Boracay
Henann Crystal Sands Resort Hotel
Henann Crystal Sands Resort Boracay Island
Henann Crystal Sands Resort Hotel Boracay Island

Henann Crystal Sands Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 603 reviews
Rating 8 - Good. 99 out of 603 reviews
Rating 6 - Okay. 54 out of 603 reviews
Rating 4 - Poor. 11 out of 603 reviews
Rating 2 - Terrible. 28 out of 603 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aman

Stayed 5 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent pools and room decor

The pools and excellent room decor are a key selling point for this hotel. Location also close to everything. Transfer very smooth and organised so if you want a simple and stress free life, pay the extra! Service didn’t feel super personal at times but staff will be helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious and clean. Staff are friendly and accommodating. Definitely recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Visnja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here and would happily book to stay here again. The rooftop pool overlooking the beach was fantastic and the convenient location of the resort made it so easy to get around and enjoy Boracay's bustling beach front and D Mall area.
Stayed 8 nights in May 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel in the middle of White Beach. Close to all shopping, activities, nightlife the lot. The staff were friendly and attentive. The dining had a great variety options. Breakfast buffet was excellent as was the seafood buffet for dinner. The rooftop pool and bar was a great spot to watch the sunset. I can highly recommend
Stayed 7 nights in May 2025

10/10 Excellent

Olya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient location. The food at breakfast was amazing
Stayed 3 nights in May 2025

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is not a five star property not even close lucky to be a 3 star. go to the shanri-la in Boracay if you want to see 5 star. Service here was ok but sometimes made things difficult. could not even work out a transfer between 2 hotels in the same group. no one wanted to deal with it. The only people who did was head office but only opened from 9 - 5 Monday to Friday. Beautiful spot but that could be said for all the hotels in that areas anf there was at least 4 other Hennans that I saw. overcharged for what you get.
Stayed 3 nights in May 2025

10/10 Excellent

Laurice, Burien

Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and such a great atmosphere
Stayed 6 nights in Apr 2025

10/10 Excellent

Carmen, Westerville

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Henann Crystal Boracay, we’ve stayed here many times, the check in process was great and special mention to Rheanna at the front desk, very knowledgeable and helpful, she remembers us from couple months ago that we checked in. Breakfast selections are great, our beach front view room was clean and spacious. All the staff were very attentive and helpful, definitely will be staying again at Henann Crystal Sands Boracay. Thank you!
Stayed 2 nights in Apr 2025

2/10 Terrible

Amanda

Stayed 5 nights in Apr 2025

10/10 Excellent

Chona, Mill Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. All the staff were nice, friendly and professional.
Stayed 4 nights in Apr 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy but beautiful

Would've been a 5 out of 5 if it wasn't for the soundproofing of the rooms. Hotel and staff were amazing but being able to hear our neighbors snoring and slamming doors was the only blemish on an other wise beautiful hotel.
Stayed 9 nights in Apr 2025

10/10 Excellent

MADONNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Fernando

Stayed 3 nights in Apr 2025

8/10 Good

Allen

Traveled with family
Very kid conscience and staff were excellent
Stayed 6 nights in Apr 2025

10/10 Excellent

Shann

Stayed 1 night in Mar 2025

10/10 Excellent

rodwin

Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too many rules for a hotel…

Boracay is stunning, but this resort missed the mark. We booked a “Premier Sea View” room, only to find ongoing construction next door, with noise all day. PS: as of April 2025, there is tons of construction left next door. Strict policies like no smoking on balconies or anywhere on the resort, no outside food (we were charged 400PHP) to bring takeout into our room one night, and towel tracking added to the frustration (900PHP charge if you loose a towel card). Our “sea view” was mostly blocked by trees (and we were on the top floor of the resort), and breakfast was underwhelming (charged 350PHP for leftover food in your plate), and only one coffee per person per day. The beach was crowded with vendors, it’s not relaxing at all. The second you step foot out of the resort onto the beach, be prepared to be chased down by locals to get a “massage” or book “tours”. While the staff were excellent, especially John and Excel, the resort’s central location was noisy. Next time, we’ll opt for the Shangri-La for a more peaceful experience.
Premier sea view room view
Construction next door
Stayed 3 nights in Apr 2025

2/10 Terrible

Sharina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel in Boracay

Horrible experience with staff and how their Front office addressed a concern that led to accusations and violation of my own privacy with pictures of me from their cctv being printed and given to another guest. It was clarified later on but damage was done. We were also insulted by one of their housekeeping supervisor Charlie Beltran who maliciously pointed his finger at us while walking by the pool and mocked us with his facial expression that was seen by one of our family member. After 4hrs of discussion in their front office, we confirmed the act on their cctv. We filed a police report knowing that he is a housekeeping supervisor, he can easily access our rooms which left us scared and vulnerable. At least the authorities are aware of the incident so we felt a bit of relief that they can check up on us every now and then. We were adamant on wanting to transfer to another hotel for our peace & safety however the hotel refused to refund us our remaining days booked. So we felt trapped and still worried. Thanks to Hotels.com, they were able to hear my situation and was kind enough to refund 1 night stay so we were able to move to another hotel and experience a better resort before we finished our vacation. This hotel is not worth your money and so many other hotels cost way less but more worth it than this one. Shower in our room was also clogged and their pool had cracked tiles that is sharp and hazardous to our kids feet. Pls be careful and stay away from Hennan!
Stayed 4 nights in Apr 2025

10/10 Excellent

Alvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy, all the workers were very friendly. The rooms and food were great, and their transportation service was excellent. Highly recommende
Stayed 2 nights in Apr 2025

10/10 Excellent

Manolito, St. Louis Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Donald

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Service with a smile. Cheers everyone.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tomasz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 11 nights in Mar 2025