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Bon Aqua Vacation Packages

Hotel was clean, rooms were nice. really liked the little corner table in the first room we were in. Unfortunately, we experienced a major inconvenience. When we checked in, we were told that the hotel had "maintenance" on the floor we were staying on and that the next morning we would need to pack up and bring our bags to the front desk and they would find another room for us. The staff was super nice but were unable to give up any helpful information. We asked what time in the morning we had to be out. they didn't know. 11? blank stary. noon? blank stare. "Just in the morning". ended up taking til almost 5 PM that evening to find us another room, I had to ask if there were any comps for the inconvenience and they said they would give us a $150 credit for use of amenities in the hotel. nice, but it kind of handcuffed us to the hotel restaurants to benefit. The restaurant was expensive for dinner and doesn't really have a menu we preferred and definitely wanted to eat elsewhere. We ended up spending over $200 so the comp didn't cover. At the end of the day, I don't feel we were compensated appropriately. we excepted graciously because the front desk staff had there hands full dealing with others who were also inconvenienced. I feel that a free night would have been a more comparable to the inconvenience experience or at least cover ALL the expenses. keep in mind, i booked the room only a week out. Not sure why maintenance can be planned better.

Great stay.

Great property, walking distance to dining and shops, and friendly/helpful staff!

The room was nice but had stains on the carpet and wall. Valet parking rates change and we’re $73 plus tax because of an NFL game that day. Refrigerator in room has a small bar in it but wasn’t very cold.

Beautiful hotel with earning a 5 star rating!

Wonderful boutique hotel! We had a very spacious room with amazing well thought out amenities. The bath room was huge!! The coffee and tea nearby on our floor was appreciated. The front desk staff at both check in and checkout were super friendly and professional.