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Bon Aqua Vacation Packages

Room was not cleaned - shower leaked all over the floor - slipped and nearly fell hard but caught myself.

The hotel itself is very nice and they have the best valet service of any place I’ve stayed in Nashville. We stayed there 3 nights through the 4th of July weekend. The room we stayed in was on the corner of the 7th floor and it was big with a very nice bathroom and is pretty much automated from 2 different panels on the wall….super cool. We were hoping to enjoy the pool but it was shutdown the first two afternoons with storms in the area. I understand the lightning strike policy and had no problem with that. Saturday the 4th I knew it would be busy and it was. The hotel rents out the chairs ahead of time and they let NON Guests pay for a day pass at the pool! The pool area isn’t even big enough for the guests let alone letting non-guests rent day passes for a pool. In my opinion that’s ridiculous and I highly doubt Hilton needs the Extra money they generate off renting the pool out to non-guests. So finally at around 5 Saturday we headed down the pool and of course it was filthy by this time. When I say filthy I’m not talking about the bugs and human hair that was floating around in the pool. The tile above the waterline is basically black from not being cleaned in a long a long time. At that point I headed into Rye and Thistle to get a drink to enjoy by the pool and was informed they were closing at 5 ??? On one of the busiest days of the year they closed at 5. You can’t even make this stuff up. Highly doubt I will be staying at this hotel my next time in Nashville.

Amazing hotel!! Great location!! Very clean !!

excellent

The room was moldy smelling. The bed sheets were shorted. They didn’t move. Cold all night. Towels were thread bare in many places. Front desk was very helpful. Manager of restaurant was very friendly and helpful. Hotel needs a refresher to make me want to come back.

Such a good stay!

Staff were great , location was fabulous, hotel was excellent value for the price. We will always stay at this hotel when we visit Nashville.

Gorgeous decor here; restaurant on site is comparable to most; offers brunch until 1pm; a forced $25 credit was included in room fee; a higher incidental fee would seem more reasonable.