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Playa Tortuga Hotel Beach And Resort

4.0 star property

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Photo gallery for Playa Tortuga Hotel Beach And Resort

Presidential Suite, 1 Bedroom, Beach View | Beach/ocean view
Exterior
On the beach, sailing, kayaking, motor boating
Presidential Suite, 1 Bedroom, Beach View | Living area | 32-inch flat-screen TV with satellite channels, TV
Presidential Suite, 1 Bedroom, Beach View | Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Camino A Playa Bluff Y P Creek, Bocas del Toro, Bocas del Toro, 0
  • Place, Tortuga Beach
    ‪3 min walk‬
  • Place, Playa El Istmito
    ‪4 min drive‬
  • Place, Bocas del Toro Ferry Terminal
    ‪9 min drive‬
  • Airport, Bocas del Toro (BOC-Bocas del Toro Intl.)
    ‪9 min drive‬

Room options

View all photos for Presidential Suite, 1 Bedroom, Beach View

Presidential Suite, 1 Bedroom, Beach View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Presidential Suite, 1 Bedroom, Beach View

  • 1187 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 1 Bedroom, Beach View

Superior Suite, 1 Bedroom, Beach View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Suite, 1 Bedroom, Beach View

  • 667 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Queen Beds, Beach View

Standard Double Room, 2 Queen Beds, Beach View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Queen Beds, Beach View

  • 337 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Beach View

Junior Suite, 1 King Bed with Sofa bed, Beach View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed, Beach View

  • 398 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4

View all photos for Double Suite Junior

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Suite Junior

  • Sleeps 4

View all photos for Double Suite Junior

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Suite Junior

  • Sleeps 4

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About this property

Playa Tortuga Hotel Beach And Resort

4-star Bocas del Toro hotel with private balconies
Spend the day relaxing on the beach or at a marina before returning for a meal at one of Playa Tortuga Hotel Beach And Resort's 2 restaurants.
Playa Tortuga Hotel Beach And Resort offers 117 air-conditioned accommodations with laptop-compatible safes and hair dryers. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Bocas del Toro hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Playa Tortuga Hotel Beach And Resort features a marina, 2 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available on request) is offered to guests. Complimentary self parking is available on site.

Playa Tortuga Hotel Beach And Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Naguas - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PAB 14 to 20 for adults and PAB 6 to 15 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Naguas

Things to do

  • 2 outdoor pools
  • Boat and paddles
  • Children's pool
  • Ecotours
  • Gym
  • Kayaking
  • Motor boating
  • Rowing/canoeing
  • Sailing
  • Volleyball
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: PAB 35
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PAB 40.00

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PAB 14.00 to 20.00 for adults, and PAB 6.00 to 15.00 for children
  • Airport shuttle fee: PAB 5.35 per person (one-way)
  • Airport shuttle fee per child: PAB 5.35 (one-way), (from 2 to 12 years old)
  • Early check-in fee: PAB 35 (subject to availability)
  • Late check-out fee: PAB 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 155719417

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playa Tortuga
Playa Tortuga Hotel Beach Resort Bocas Del Toro
Playa Tortuga Beach Bocas Del Toro
Playa Tortuga Hotel Beach & Resort
Playa Tortuga Hotel Beach & Resort Bocas Del Toro
Playa Tortuga Bocas Del Toro
Playa Tortuga Hotel Beach And Resort Hotel
Playa Tortuga Hotel Beach And Resort Bocas del Toro
Playa Tortuga Hotel Beach And Resort Hotel Bocas del Toro

Playa Tortuga Hotel Beach And Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 131 out of 445 reviews
Rating 8 - Good. 154 out of 445 reviews
Rating 6 - Okay. 85 out of 445 reviews
Rating 4 - Poor. 54 out of 445 reviews
Rating 2 - Terrible. 21 out of 445 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited during rainy season. Fabulous views, staff, bed, linen, pillows, AC, pool, outside over-the-water restaurant/bar, & beach area. Room w/broken sliding door. Recommend: replace room curtains, deep cleaning floor into corners, sweep bugs (lots of flies). Honors jubalido (resident senior discount).
Stayed 3 nights in Oct 2024

4/10 Poor

Dan, Palos Hills

Traveled with family
Disliked: Amenities, property conditions & facilities
I din't like at all .Very expence
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very large room. A couch and TV at the entrance and a big king size bed with a lovely balcony overlooking the ocean in a separate room. The bed was super comfy. The pool is large, clean and warm.
Stayed 3 nights in Feb 2024

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was very good, lots of variety. The hotel was good for our 2 night stay. The staff was very helpful and gracious.
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot friendly staff!!
Stayed 3 nights in Jan 2024

6/10 Okay

Judson

Traveled with family
Liked: Cleanliness
The hotel has a great location but it is very much in need of an update. I was also told it is for sale which is why nothing is being done. The breakfast is horrible and the food was very inconsistent. The ladies at the front desk were very helpful and friendly.
Stayed 3 nights in Jan 2024

4/10 Poor

Maritzel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am sure at one point in time, this was an A rated resort. It is very obvious that the property has not been kept up since it opened. The curtain in my room was torn, sliding glass in bathroom did not work and was falling apart, every time I showered it flooded, the furniture was old, discolored, and falling apart, the grass was unkept, weeds were even growing in the sand. I could go on and on. However, I will say that the staff and the food was the best thing about this property.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay

Such an amazing place to stay! The staff were incredibly friendly and our room was so comfortable. The location is perfect with great beach access.
Stayed 2 nights in Jun 2023

8/10 Good

michael

Traveled with family
Liked: Staff & service, room comfort
They have a problem with the water
Stayed 4 nights in Apr 2023

10/10 Excellent

Aurora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed
Stayed 4 nights in Apr 2023

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpfull
Stayed 9 nights in Mar 2023

8/10 Good

Claudia

Traveled with group
Liked: Cleanliness
Great please to rest and good amenities.
Stayed 3 nights in Mar 2023

2/10 Terrible

Ameth

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service
We understand that as any resort they had safety policies but having 4 small kids and being unable to stay all together in the same room is ridiculous. I stayed in this resort many times for years and they couldnt fix anything to acomodate my kids leaving me to the search of a new place to stay with them. I hope they return to their old management or do something different because I could never ever return to this hotel and I would never ever recommend anybody to stay there. Im sure Im not the only one who has something to say about it.I would rather stay on the street if it was my only option. very very dissapointed

10/10 Excellent

John, Largo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very big, the staff are extremely friendly and helpful, overall it was clean and if you needed help with a problem it was taken care of. The food was okay and they will try to accommodate any wishes you might have, the downside was the food might not be as hot by the time you get it at your table. Would I come back yes but not at any holiday time as it might get to noisy and as this hotel is very big a lot of guests.
Stayed 3 nights in Jun 2022

2/10 Terrible

Antonio

Traveled with family
Disliked: Staff & service, amenities
the menu provided was substandard, the fact that we added breakfast and dinner included in our packages should not mean that the menu should be less than the actual menu.
Stayed 2 nights in May 2022

8/10 Good

Justin

Stayed 3 nights in May 2022

10/10 Excellent

Teri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. We felt taken care of and were helped at every turn. The hotel had what we needed, but it was the staff that made it special, specifically the help from the front desk.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great home basis for all the activities Bocas has to offer. Pool was great as was all the toys / balls / kayaks they had complimentary. Food was good, not great, but I would recommend this place and their friendly/helpful staff. It was great for our family vacation.
Stayed 4 nights in Mar 2022

4/10 Poor

Matias

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The water had a lot of chlorine. One of my kids could barely breath after taking a shower and the rest of us had itchy eyes. One we complained at the front desk they merely shrugged their shoulders saying that it was the city's fault, without a hint of sympathy nor look for a solution or alternative (i.e. shower somewhere else).
Stayed 1 night in Mar 2022

2/10 Terrible

Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

NO WAY - not a 4 stars *** a scam***

So much to say... just negative about everything but the staff. Smell in the room, awfull. Cleanliness, noway. Room old and broken= . AC don't work properly . A door is about to fall on your toes . The odor of moisture doesn't gain your trust!! . The safe? Don't work. . The pool. So much birds feecies, not sure into what kind of water you are swimming. . Breakfast - very under standard . The rooms are always annexed to another, but the door between the rooms is not tight at all, so you hear whatever is going on in the other room, including very late chatting and laughing . 4 stars hotel? no way!!! it doesn't encounter a 1 star... . staff is comprehensive and helpful
Mold all around the shower area. Doors so dirty.
The mirror is spotted and reflects the general condition of the Hotel.
The floor, dirty and worn out.
The door on the left side is about to fall off it anchors.
Stayed 4 nights in Mar 2022

6/10 Okay

Linh

Traveled with family
The view and the pool is beautiful. Staff didn't see too friendly. The first night, we were trying to rest up at 8 PM. Next door, a man was renovating and scraping away with a screeching sounds. My husband told him to stop and he still continue. We called the front desk and they said they will tell him to stop, he didn't. By 9 PM, my husband came out and broke out in broken English and firmly told him to stop making the scraping and screeching sounds. I would not book at this hotel again.
Stayed 3 nights in Mar 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Unsafe, Dirty but Nice Staff.

This was a rundown hotel. No wifi. Dirty rooms and very smelly. Then to make it worse, there is a sign that says don't swim where there are buoy's. There were none and I swam. There was a ROCK WALL under the water and I had a very serious accident. The staff said i was the THIRD person that happened to recently and that the buoy goes out to see. They said they would replace it but never did. When I checked in, I was given the instructions for dinner as we had all inclusive. I was told only the adults get certain foods but we paid all inclusive for 4. On the second day the manager apologized and said that was an error but the night before we did not have enough food for our family. The staff were super nice and tried to help us in many ways. And they did. But the grounds are not kept up and the pool is dirty. What can the nice staff do with such conditions. I felt terrible for that. The light switches were filthy and the floors dirty and stained. We got bites from bed bugs. The pool is murky every day despite a nice man trying to clean it out each morning. There are no tours but the staff did go out of their way to help us arrange a boat tour and taxi to town. This hotel is very rundown and very dangerous. The only thing that stood out as good was the nice manager, the great front desk staff, the restaurant server and bartender were also very kind as were the two ladies who helped to clean up my face. But I would not stay here.
Stayed 3 nights in Feb 2022

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk lady hates her job and it shows.
Stayed 2 nights in Feb 2022

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem,close to everything but just far enough away. Great bed,cold AC,hot shower.breakfast was included and was great.staff was friendly and helpful.when I return to Bocas this is where I will stay
Stayed 3 nights in Jan 2022