4/10 Poor
Anna
Traveled with family
Aug 3, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived for check in I was told that since I booked through my hotels.com app I was being charged a $150 deposit. When I asked how long before the deposit would be returned the other lady working at the desk stated mind you while she had both hands in her pants adjusting her clothing stated “7-10 business days”. We get our room keys go to the room to find a bottle of used cologne on the floor. As we get unpacked we notice rust on the lamp base and the mini fridge is all rusted along the bottom. We walk out of our room to go downstairs to get our luggage and the smell of vomit reeked around the trash can at the elevator. Also the guys on the balcony smoking was very unpleasant. Check out lady was very nice and told me as long as when they inspect the room and not guns we were smoking in the room I would get my deposit back. So how do determine we weren’t smoking in the room if the rooms around us were smoking? We aren’t smokers but the balconies reeked of smoke and people on the balconies smoking.
Anna
Stayed 1 night in Aug 2025