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Basse Santa Su Vacation Packages

So nice!!

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The hotel is very basic overall. The rooms are simple, the bathrooms are quite small, and the hallways have an overwhelming cleaning fragrance that can be unpleasant. One important detail that is not clearly disclosed in the listing is that the pool, bar, and restaurant are not actually located in this hotel. Guests must leave the building, cross the street, and use the facilities at the neighboring The President Hotel. The photos give the impression that these amenities are part of the property, which I found misleading. Another frustrating issue was the complete lack of communication. Multiple phone calls and messages were sent over the course of 3 days, but none were ever answered. Being unable to reach the hotel before arrival made resolving questions or issues impossible and significantly impacted the overall experience.

Xlnt

Great room in a great location. We were in #15. Had everything we needed in a great location by all the South Beach action. Fabulous price! Would definitely stay again!

Staff was great but that’s about it. Rooms and bathrooms are extremely small. You can hear everything from the hallways