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Ban Behak Vacation Packages

We booked the premium king one bedroom suite based on the pictures provided on this site. What we got was nothing like pictured. The lights didn’t work, the room was very old and dingy and wasn’t what we booked. We had to pay an extra $68 a night to get the actual room we booked.

The pluses: The lady at the check-in desk was absolutely fantastic. I wish I got her name to give her proper recognition. Pool was great and so were poolside staff. Room was clean. Starbucks coffee available at Viva cafe. The minuses: They try to upsell you to buy a timeshare as soon as you’re checked in. “Free breakfast and comps”. Canceling the presentation was easy, at least. 3 contacts required to get missing TV remote. Barry Manilow concert cut in half due to “computer problems”. Concert was the reason we travelled there in the first place. Room smelled like smoke on and off. Maybe from the room next to us smoking illegally. I should’ve complained but I didn’t.

The location, parking and staff are great. The AC was really the main issue this time, it just did not cool the room enough. Also, the fact that there is no coffee in the room and they charge $6 for it in the lobby is annoying.

Location and facility. Great choice.

Great all around.

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.