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Ban Behak Vacation Packages

From the beginning of my stay, the ladies at the front desk were very nice and helpful, my bedroom very comfortable and clean, the hotel has an excellent location

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Good stay for a night

Location is great. Torrential rains during my stay (obviously no fault of staff). Arrived early and enquired about early check in and was advised nothing. Sure. Waited 5 hours, cold and wet in lobby. Others came after me and were checked in. So I finally walked up to counter sbd attendant saud she'll check. And surprisingly my room was ready. A whole 20 mins before check in time. On top of that showers dud not get hot and I needed it after the current weather. Check out time now, asked for late check out. Advised can only do 1130 from the standard 1100 (so 30 mins). So I confirmed with the front desk staff of 1130 and provided my room #. At 10:57 while I laid in bed in my underwear, my door opens. It was staff. He says "check out"? I told him I have until 1130. He said oh ok.