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Olor a cigarrillo y encierro. Duchas que tiraba agua para afuera

Clean room

Traveled with family and had two rooms for two nights. The property has a nice location. It was clean and comfortable but maintenance could be better as there was moldy caulking in my shower. There is a loud bar across the square, but this is a city center location and the hotel provides ear plugs. The main issue was that the Expedia booking does not include breakfast so we added and paid for breakfast upon arrival for both rooms and both nights. I was the person paying and I did not ask the breakfast rate but I believed I had paid for the two days. The check in clerk stated back to us that this was the rate for the breakfast with room and tax for two rooms and two days. The check in clerk was very polite and helpful. Upon checkout we were told the second breakfast had not been paid for. I was then asked to pay in cash. I said no to cash but I would pay with card and that was accepted. The checkout clerk was very rude and I did not understand his attitude. I believe the check in clerk gave us a “rate with room,” while the checkout clerk charged us as if we were walk ins. If you look on line the breakfast rate with room varies but it does not exceed the walk in rate. Either way I didn’t care about the extra amount. But, I did not understand the demand for cash or his rudeness. It turned an acceptable stay into unacceptable. I don’t recommend this hotel.

Highly recommended with its central Old Town location. Beautifully designed bedrooms, practical and comfortable. Helpful staff.

Great location and very walkable. Close to transport links to airport and within walking distance to bus station. Thank you to Opera hotel and expedia for the upgrade. Room was very comfortable. Staff were friendly and helpful.

The hotel's location was excellent, with easy access to all the nearby amenities, which made getting around very convenient. The check-in and check-out processes were smooth and efficient. However, there were several areas that could be improved. The Wi-Fi was extremely slow throughout my stay. The breakfast was very mediocre, with limited variety, particularly the lack of an assortment of cheeses. The juices were from cartons rather than fresh, and the coffee was of poor quality. Cleanliness also needs attention, as I found hairs underneath the bed sheet, which was disappointing. The bathroom had no power socket, which was inconvenient, and there was no kettle in the room to make tea or coffee. I stayed on the second floor, and noise insulation was poor, as I could clearly hear people shouting, which affected the overall comfort of my stay. The room included a small fridge with two small bottles of water and one can of Coke, but these were chargeable if consumed. Overall, while the location and front desk service were positives, improvements in cleanliness, breakfast quality, room amenities, Wi-Fi, and soundproofing would significantly enhance the guest experience.

There is no coffee pot.

Loved the room design with the brickwork as cooled down the room. Worth getting the spa deals especially in this heat we are having at the moment. Try and get a room facing the inwards towards the top of the spa or a higher floor. It might not be the best view but you won't hear all the noice outside as being on the 2nd level we could hear music from the bar next to the hotel and across the road. The location is perfect with a shopping mall with food court across the road and just being inside the old town makes it easy to get around and easy access to buses/trains/trams etc. Only couple of downsides the noise and children in the spa. I go to a spa to relax not listen to scream kids or kids having swimming lessons in the poo.