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Have no idea how this hotel is anything above 1 star! The following are my grievances:- No toiletries (as shown in photos!) No face washer. No bath mat. Towels were threadbare. The room was a depressing shade of grey with scuff marks on the walls. The bathroom/toilet was so tiny - knees hit the glass wall in front of the toilet! A very cheap blind on the glass by the toilet - dirty and cracked. Toilet roll holder dirty as was the swing mirror. Breakfast was dreadful - four dishes which were supposed to be hot but all cold. White bread in a bag and only jam as a condiment! And what hotel provides paper plates, paper cups and plastic cutlery!! Plastic glasses in the room - no glass ones! No spoons in the room - plastic stirrers only! No wardrobe - just a very old hanging rail. No bedside tables or chairs in the room. The doona barely covered the bed - let alone cover two people! The spa function in the pool didn't work and the pool was more like a large spa - definitely not able to swim! Way too small! Overall, the most dreadful hotel my husband and I have ever stayed! And we have travelled the world extensively! Whoever has rated this hotel a three star is totally delusional!

Nothing not to like. The location of the Carlton is the best feature. It is surrounded by shopping, food and easy transport access.

The staff were friendly and efficient. Good location; a short walk from many places and lots of food options. The pool area is nice with a small gym (adequate for a few exercises or cardio).

Thought this was a nice place overall. It was about a 10min walk to the mall/nearest subway station. The apartment was quite clean and peaceful. The pool is a nice feature as well. We also enjoyed the lobby social area, that had a coffee machine in the morning, TV, couches and fusball table. And, the staff was very nice and responsive and provided us with a constant supply of water throughout our stay, which was nice to not have to carry that back from the story in the heat. There were a few things we were disappointed with. The first is that we booked this for 5 of us and there were only two queen/double beds and a very small leather sofa that does not fold out to a bed. When I inquired about sleeping arrangements, they offered to bring me a bed for an extra charge which I did not think was appropriate. So, be cautious if you have more than 4 people unless they change the sofa to something that resembles a bed. Second, the units (there were two combined for our stay) were not well stocked with plates, silverware, coffee/tea cup or knives. I think there were maybe 3 or 4 forks, a few plates, a couple butter knives and 4 cups. Not sufficient for guests who wish to have a meal or two in the apartment. Please stock more utensils and plates for future guests and tighten the wobbly tables. Lastly, there was a slight unpleasant odor that came from one of the bathrooms at random moments; we noticed this usually when we came back from being out during the day.

Location is fantastic! Otherwise a very nice hotel with decent rooms. Hotels.com stated that our rooms would sleep 3 persons - that is not possible. One negative thing - the pillows are big and compact/hard. That reduced the quality of sleep.

All good