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The hotel was well situated for me as a lone female and wanting to see several Broadway shows. The staff were efficient but not particularly friendly. The worst part was that there was no hot water in the hotel for most of my week. They didn't announce it so it was only when I said there was no hot water in my room that I was told there was none in the whole hotel. At check out they did say they would refund the tourist tax but there is no evidence of that yet.

Our first surprise was a RESORT FEE that we are charged before the check in. Yep, a resort fee. For what?? Then two mini pillows on your king bed. We asked for more and got only two more. Then, you only get one bottle of water per stay. Yep, one 10 cent bottle of water per stay, but remember that RESORT FEE? The breakfast is good, but don’t go to the place by the elevator. The room is like a grade school cafeteria situation. Go to the one by the bar. The location is great, but these surprises for a high end NYC hotel were disappointing.