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Apex Vacation Packages

10/10

Upon check in, I was told that I only booked one room (I booked two). After 20 minutes on the phone with Expedia, the staff member was corrected. Fire alarm went off about an hour into our stay. As people headed for the exits, the staff member at the front counter stopped everyone, said it was a false alarm. Decent options for breakfast. Pancake maker was out of order, but breakfast staff were very friendly. Comfortable beds.

Great bar. I wish that coffee was available near the elevators.

No towels, no hot water, no pool, no business center, no milk for cereal and no coffee. Just a start of the worst hotel stay ever. Staff didn’t have a clue what to do. Check in took over 30 minutes, computer was slow, clerk was slow. We never saw a luggage cart the entire weekend, clerk said there was nothing they could do. Wallpaper was peeling and rooms were very worn. Shower curtain was full of mold and no stopper for the tub. Hand towels were in the room but no face cloths or bath towels. The bottles of shampoo and body wash had been cut with water. There was no hot water! The business center had been removed and was used as storage for chairs. The pool was closed and from what we were told had been closed for over a month. Breakfast was a joke. Cereal was available but there was no milk, the eggs were so wet it took wads of napkins to dry it off. They ran out of yogurt, juice and coffee! The juice was from powder and undrinkable. There was a choice of bread and a couple of bagels. They ran out of waffle batter and syrup. The worker just kept saying to everyone that they were out and nothing else was available. The clerks said that everyone was complaining about the same things!!!!!! Last time for LaQuinta, no excuse for this awful treatment for customers.

The staff were great! The rooms are very dated. Breakfast was ok but the potatoes weren’t cooked fully and for three days they had the same eggs, which leads me to believe they just reheated them from the day before. Found ants our last night but since I was leaving the next day didn’t complain about it. Recommend for short stays only. Hotel is in a great location. Lots of food options in the vicinity.