8/10 Good
Ed
Jun 22, 2025
Liked: Cleanliness, staff & service
We’ve been staying at your hotel almost monthly and have always appreciated the comfort and service you provide. However, during our recent stays, we’ve noticed a persistent musty or sweaty odor upon entering the room. It’s quite noticeable and detracts from the otherwise pleasant experience.
Additionally, the towels no longer have the fresh, fragrant scent they used to; it makes us wonder if there’s been a change in the laundry detergent or process recently.
We’re sharing this feedback because we genuinely like your hotel and would prefer not to look elsewhere. We hope you can look into this matter and bring back the level of freshness we’ve come to enjoy in your rooms.
Ed
Stayed 1 night in Jun 2025