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Agana Heights Vacation Packages

1. Friendly staff but somewhat inexperienced The hotel’s check-in time was 3 p.m., so I left my luggage and went out for a late meal. When I returned around 4 p.m., I was told the room was not yet ready. Strangely, the printed slip showed that my room had been changed from the 10th floor to the 8th floor. It felt as though my original room had been given to someone else and I was reassigned to a room that wasn’t prepared. After waiting about 15 minutes, I finally went to the room, but the key didn’t work. It turned out the key hadn’t been registered properly, so I had to get new ones. The problems didn’t end there—by 10 p.m. I realized the air conditioning wasn’t cooling properly, so I reported the issue and was moved to another room. The staff were kind enough, but overall their handling felt inexperienced. 2. Clean hotel but inconvenient due to construction The facility on the beach side in front of the hotel was under construction, which meant direct access from the lobby to the beach was blocked. If I were the manager, I would have created a temporary passage, but instead it was completely closed off, forcing guests to exit the hotel and walk around the wall to reach the beach. On top of that, the beach itself was poorly maintained. Even during construction, I believe the beach should still be managed. The room itself was clean, with tiled floors that made it easy to use after water activities without worrying about dripping water.

I liked that the staff were very helpful when I asked questions regarding my stay, and I also enjoyed the feeling of being welcomed. I’d highly recommend this place for a staycation or travel hotel.

Check in and check out experience was great! Staff at the front desk and engineering were very friendly and made us feel welcome. We were sad to see that the lights on the trees near the water park were gone. We always look forward to seeing them when we go to PIC and it made that area look very beautiful.

Rooms are spacious, well-appointed and comfortable. Staff are friendly and attentive. Breakfast buffet is good. Sight of the pool and beach area, both a step away from the hotel, are relaxing.